Sr Business Support Consultant – Health Services

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Learn more about our unique benefit offerings here. 

Job Description

Use your strengths at Wellmark as a Sr Business Support Consultant for Health Services!    

About the opportunity: As a Sr Business Support Consultant, you will provide subject matter expertise and consulting for Health Services processes, systems, data, applications, and integrations. You will do this by serving as a persistent member on the Health Services system integration product team and through collaboration with other stakeholders in a highly matrixed environment. While working in systems, such as Jiva, you will serve as an owner and facilitator of a comprehensive user acceptance test library to ensure proper validation and regression of core care management system changes impacting Health Services. You will provide analysis and execution of system configuration in support of change initiatives to achieve desired outcomes. In addition, you will establish and execute test cases to identify defects and assess the quality of system solution deliveries. On top of this, you will coordinate and communicate with team members and stakeholders to support Wellmark’s strategies. 

About you: Along with technical skills, you thrive when you can think critically and solve problems in a creative and big picture way. Learning the ins-and-outs of the organization and proactively building business acumen is exciting to you. You are naturally analytical and enjoy testing and configuring complex systems. You are organized and have strong prioritization skills that lead you to be successful in an environment where being a self-starter is key. You are passionate about working in a collaborative environment where your verbal and written communication skills can shine. You are able to build rapport and trust with various stakeholders quickly to ensure successful partnerships and collaborative work in order to meet business objectives. Prior Agile/Product experience a bonus!  

This position will work a hybrid schedule of at least 3 days in Wellmark's Des Moines, Iowa office (Tuesday-Thursday), with 2 days remote option (Monday/Friday).  

Qualifications

Required Qualifications - Must have:

• Bachelor's degree or direct and applicable work experience.
• 4+ years of experience in one or more of the following: Technology or business role experience with complex business systems, applications, and/or platforms; experience combining technical expertise with strong knowledge of health services business processes.
• Proven experience with large change initiatives and/or system release implementations, utilizing industry standard project management methodologies (Agile and/or waterfall). 
• Minimum of 1 year experience with UAT coordination, also encompassing user acceptance testing, writing test cases, and managing defect resolution. 
• Proven experience coordinating or executing user acceptance test plans, scenarios and cases utilizing industry standard testing methodologies.
• Workflow management or process development of complex business applications or systems; experience eliciting, translating, and documenting business requirements and testing system configurations and integrations.
• Demonstrated strong communication skills to interact with both technical and non-technical stakeholders (internal and externally).
• Demonstrated consulting skills and ability to understand needs/requirements, make business process/workflow recommendations, and influence stakeholder decisions.
• Proficient decision-making skills, prioritization and time management skills demonstrated through the ability to build rapport, establish relationships, identify, and leverage opportunities to responsibly influence decisions effectively, etc.
• Proficient analytical, research, and critical thinking skills. Proactively identifies improvement opportunities and applies experience to problem solving issues and develop resolution approaches.
• Proficient written and verbal communication skills with the ability to effectively communicate complex/technical information to varying audiences including Team Leaders and Directors.
• Proactive self-starter with effective time management skills