Client Service Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

JOB PURPOSE

The Client Service Manager is a critical point of contact for all service-related needs of a CIBC Private Wealth client.  This role is responsible for building and maintaining client relationships.  The Client Service Manager works in a team-oriented environment with Relationship Managers, other Client Service Managers, custodians, and the operations department to deliver a seamless and integrated client experience.

KEY ACCOUNTABILITIES

• Provide professional, high-quality, high-touch service to PWM clients
• Assist Relationship Managers in onboarding new relationships
• Protect client assets against potential fraud activities by adhering to CIBC’s controls policies and procedures
• Keep management systems up-to-date with client information
• Research client inquiries/problems and bring about resolution
• Assist clients with external portal questions
• Understand fees and review client fees as necessary/directed
• Prepare well-written correspondences as needed and maintain files/data as required
• Handle certain transactions directly with internal Operations/custodians:
  • Cash movement (domestic, international) – checks, wires, journals, ACH
  • Check deposits
  • Cash management to ensure funds availability for fees, invoices, investment capital calls and other recurring transaction
  • Securities processing and pricing of off-list holdings
• Handle all aspects of client gifting (personal & charitable)
• Assist Administrative Coordinator in managing/processing clients’ quarterly tax payments
• Manage/process annual IRA contributions/RMDs
• Prepare asset allocation reports as requested by relationship managers
• Help with the preparation of reports and other materials for client meetings (investment policy statements, asset allocation, performance, marketing)
• Assist with preparation for quarterly admin & investment reviews
• Provide integral support for client service teams and special projects as assigned/requested
• May delegate tasks to Administrative Coordinator as appropriate
• Provide back-up coverage for other team members when they are out of the office

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.  
• For People Managers: As a manager of people, this job must ensure all employees with