Commercial Services - Inside Sales Rep

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

• Health & wellness benefits starting on day 1 of employment

• Paid parental leave

• 401K eligibility

• Tuition reimbursement

• Employee Assistance Program eligibility / Health Advocate 

• Paid vacation and paid holidays 

Job Description

The Commercial Services Inside Sales Representative supports all aspects of the Reflective Solutions and Digital Inks businesses by providing outstanding, extraordinary customer service to customers at all levels. This dynamic and progressive role will promote our brand, form relationships, lead assigned accounts, back-up team members, and chip in to our customers’ success, as well as that of our team and company. With your engagement, you will experience opportunities for growth and development!

This position can be remote so long as candidates are comfortable with up to 20% travel to Niles, IL

Brand Ambassador

• Be engaged and passionate about our business and customers!

• At every touchpoint, project a positive and professional image to your customers.

• Be accountable for the quality of your work and receptive to feedback, training, and open communication.

• Be a standout colleague and strive for continuous improvement in a customer-centric environment.

• Demonstrate the Avery Dennison values in all you do!

Account Management

• Order processing ensuring pricing integrity; follow-up on deliveries and complete order fulfillment.

• Respond to customer inquiries in a timely manner providing information on products, services, and more.

• Demonstrate excellent judgment with minimal direction using policies, procedures, and matrices.

• Coordinate customer feedback with claims, quality, research and development, and technical services teams ensuring appropriate investigation and resolution.

• Initiate and implement initiatives that improve the customer experience.

• Manage prospective and established account activities, including but not limited to calls, claims, and research, as assigned by the customer service manager and/or regional sales leadership team.

Relationship Management

• Function as a liaison between customer and internal team members and/or 3rd party partners at all levels

• Be a champion for the customer and collaborate cross-functionally to ensure customer requirements are met.

• Provide a positive customer experience that will promote and develop future business through courteous, accurate and timely responses to inquiries; initiating proactive measures as appropriate.

• Function as back-up support to other commercial services team members, including customer service, technical services, and bid coordination, as required.

• Maintain customer-related data in appropriate systems and software, reporting as required.

Qualifications

• High school diploma

• 5+ years of customer service including 2+ years inside sales experience

• Self-motivated to achieve desired goals and objectives

• Team-oriented and have the ability to work in a fast-paced, self-directed environment

• Excellent verbal and written communication skills

• Excellent data entry and organizational skills

• Excellent phone and cold calling skills

• Excellent analytical and mathematical skills

• Demonstrated problem-solving skills

• Strong eye for business

• Ability to effectively manage competing priorities; adapting to new work processes and change

• Pr