Sales Support Specialist

Description

Who are we?

OKIN Process is a fun, fast paced environment focused on making operations function better for our clients by providing front and back-office outsourcing solutions. We assist established enterprises manage and improve their business processes and scaling businesses to accelerate their business growth. We are the partner our clients turn to and trust to help constantly improve business processes and make work better.

Job Description

Job Type: Full-time

Salary: $35,360-$36,400 annually (Opportunity for $0.50 increase after successful probationary period.)

Schedule: Day shift, Monday to Friday

Work Location: In-Office/Hybrid*

*This position will be performed on-site at our office with a hybrid option after 90 days based on attendance, performance, and quality.

Summary:

While the role of a Sales Support Specialist (S3) does not require you to make sales yourself, S3’s are critical to the success of the AC team. As an S3 member, you will be responsible for communicating with sales and collecting data related to a customer’s request and keying it into various quoting related systems. As an S3 member, you will be responsible for ensuring that all products and services quoted against the addresses in the quote match the order request. The S3 will also need to ensure the accuracy of the output against the products and services in the request prior to sending a response to sales for customer review.

Requirements

Duties Include:

• Attending sales calls
• Processing client requests/completing all tasks assigned.
• Creating/configuring quotes and packages in relevant systems needed to fulfill a request from sales.
• Effectively communicate with other teams such as Legal, PCM, Address Validation, AYS, and document updates in a timely manner
• Providing daily updates on the status of assigned quotes
• Case Management
• Clear and concise documentation
• Proactively communicating any issues that may jeopardize SLA’s.
• Ensuring quality and accuracy of all quotes
• Continuous development of knowledge regarding all products and services

Qualifications:

• Proficiency with MS Office/G-Suite is mandatory.
• Experience with PEGA and Salesforce is preferred, but not required.
• Project Management experience is a plus, but not required. 
• Excellent verbal and written communication skills
• Must have excellent organizational skills.
• Effective time management skills
• Problem solving skills. 
• Ability to handle stress and tight deadlines. 
• Attention to detail.
• Strong team collaboration and communication skills

Benefits:

• 401k matching
•  Dental insurance 
• Disability insurance
• Employee assistance program
• Employee discount schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

This is a fantastic opportunity to join our company at a time of exciting growth and change. As an early member of our developing team, you'll be instrumental in achieving our next period of expansion. If you possess determination, motivation, and a strong desire to succeed, your achievements at OKIN Process will know no limits! Eager to know more? Become a part of our team!