Dispatch Supervisor

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
This role works supporting our dispatch operations and tracking.  The Dispatch Supervisor works supporting our commercial and residential lines of business working hours from 8am-6pm.  This is a hybrid role requiring in-person meetings every Wednesday in our Smyrna office.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. 
 

• Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met.
• Coordinates resolution of service orders and customer service issues.
• Manages live dispatch as well as GPS and MAS data input.
• Supervises processing of all paperwork, including billing backlog.
• Communicates and enforces company policies and procedures and develops and implements safety briefings.
• Coordinates container tracking, container placement, and driver safety.
• Compiles and analyzes maintenance reports.
• Coordinates schedules and monitors performance of staff, and arranges for training as needed.
• Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.

III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes:
 

• Direct supervision of 13-15 full-time employees

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
 

• Education: High school diploma or G.E.D. (accredited).
• Experience: Four (4) years of previous experience (in addition to education requirements).

B. Certificates, Licenses, Registrations or Other Requirements
 

• None required.

C. Other Knowledge, Skills or Abilities Required
 

• Dispatching and driver management and general supervisory skills required.

The expected base pay range for this position across the U.S. is $62,750 - $90,200. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. 

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply.”

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North A