Associate, Global Consultant Relations

About this role

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. 

Business Unit Overview: 

Global Consultant Relations, Global Client Business 

BlackRock's institutional client business serves corporate and public-sector pension funds, charities and endowments, insurers and other financial institutions, sovereign wealth funds as well as governments and official institutions. 

The Global Consultant Relations (GCR) team sits within the Global Client Business. GCR is responsible for developing and maintaining relationships with global, regional and local consultants across all asset classes. Primarily based in the US and UK, GCR is also represented in Germany, Switzerland, Canada, Japan, Hong Kong and Australia. 

In practice, our commitment to fostering long-term relationships means we can gain a deep understanding of our clients' long-term objectives. Having a culture where we share knowledge across asset classes and regions allows us to create investment solutions that better meet client specific challenges. The third pillar underpinning our offering is our risk management culture and systems: we seek to ensure that every investment position is deliberate, diversified and appropriately scaled. 

Job Purpose/Background: 

This role will play a crucial part in supporting the day-to-day sales and research efforts across GCR, in supporting our Senior RMs to position our target products and seek research meetings, service existing investment ratings, as well as monetization alongside our sales partners. 

Specifically, this role will involve: 

• Lead/ maintain relationships – responsible for day-to-day high-quality service to consultants, responding to requests in a timely and efficient manner 

• Gain a clear understanding of our Consultants and their clients’ servicing requirements, acting as a resolution point for outstanding issues or queries and working with the relevant areas of the wider business accordingly 

• Manage internal and external servicing relationships demonstrating strong knowledge of the firm’s operating platform 

• Ensure swift resolution and escalation of any issues (or at least within agreed SLAs) 

• Partner with Client Experience teams and Technology to automate manual processes where possible  

• Proactively drive service improvements 

• Ensure internal audit requirements are satisfied such as written policy and procedure documents etc 

• Measure and provide metrics on investment query volumes, identifying and communicating key trends to the wider business (utilising Tableau and other in-house platforms) 

Key Skills: 

• The ideal candidate will be a degree qualified individual with at least 1-3 years financial services experience ideally within the asset management industry 

• A motivated individual that demonstrates drive and enthusiasm. Willing to learn, innovate and improve  

• Team player and an enthusiastic “can do” attitude  

• Good organisational skills, ability to manage own priorities and meet hard deadlines 

• Attention to detail and quality is essential 

• A results-orientated self-starter who can quickly analyse consultant needs and focus on commercial delivery 

• Ability to network and develop long-term relationships with consultants and internal business partners. 

• Strong written and verbal communication skills

• Technical knowledge and/or genuine interest in the DB and DC Pensions market, regulatory and investment industry and associated competitive landscape 

• Strong knowledge of Investment markets that ideally spans all asset classes 

• Languages – Native-level German skills required 

• Microsoft Excel / Word / PowerPoint skills 

• Professional qualifications - Investment Management Certificate / CFA is desirable, but not required 

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee ben