Lead Operations Strategy Analyst

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for implementing strategies and systems improvements to support business operations related to Home Mortgage Disclosure Act (HMDA) reporting and drive operational excellence. Utilizes data to identify opportunities for process improvement, resource optimization, foster collaboration and solve problem  issues. Collaborate with cross functional teams to develop . implement and monitor strategies that align with overall company’s goals. Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

• Identifies opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.  

• Communicates opportunities for improvement and collaborates with business partners on process enhancements.

• Documents processes and process flows. Drives the development and enhancement of reporting metrics.

• Partners with internal teams and external partners to define implementation requirements and timelines. Ensures operational readiness for all implementations, technology, and process changes.

• Assess root causes and solutions for issues that arise.

• Identify technology solutions that can enhance operational efficiency and effectiveness.

Qualifications You’ll Need 

The Basics:  

• Bachelor's degree in business, arts and sciences, or related field 

• 4+ years of experience in customer service or financial services operations 

• In lieu of a degree, 6+ years of experience in customer service or financial services operations 

Bonus Points If You Have: 

• Master's degree in business, arts and sciences, or related field 

• 4+ years of experience in applicable line of business (deposits, personal loans, student loans), or related field 

Application Deadline:

The application window for this position is anticipated to close on Dec-06-2023. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)