Client Services Coordinator

Our Story

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

 

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

 

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Overview

Located in our Boston office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a Client Services Coordinator (“CSC”), you will provide sales, marketing, and research support along with general office administration to our brokers and clients. Your responsibilities will be an exciting mix of providing presentation support, listing and offer preparation, property marketing and client reporting, conducting market research and transaction administration, all while coordinating promotional and post sales marketing materials (under the direction of our marketing team).

 

The ideal candidate will have either a minimum of three years’ experience in the real estate industry and/or a diploma/degree relevant to real estate. This role is suited for someone who is passionate about real estate and whose preference is to have a successful real estate career in an administrative capacity.

Responsibilities

The key responsibilities of a Client Services Coordinator include, but are not limited to, the following:

 

Administration

• Preparation, control, and maintenance of legal documents (letters of intent, offers, proposals, commission agreements, listing agreements, amendments, waivers, extensions, and Multiple Listing Services agreements) throughout the deal and due diligence process
• Maintain and review property listings and manage expiry dates and prepare required documentation
• Maintain records of correspondence for property listings with agents and update client reporting as required
• Work closely with agents on various initiatives and special projects
• Coordinate deal processing with agents and Accounting Department
• Schedule meetings, appointments, property tours and travel plans
• Proofread copy for spelling, grammar and layout. Make appropriate changes and ensure the accuracy and clarity of the final copy
• Provide administrative support for internal and external correspondence including file management, scanning, photocopying, organizing and distributing marketing materials
• Plays a pivotal role in assisting our brokers  as well as performing general day to day office administration tasks.

Marketing

• Organize, create, prepare and produce client specific packages, presentations, and proposals
• Assist with preparation, coordination and assembly of marketing materials for property listings, including brochures, email communications, invitations, signage, and announcements, while maintaining the Avison Young brand throughout all projects
• Update listings on Avison Young website and other locations as advised

Research

• Conduct market information research through various sources including CRM and third-party databases such as MLS, Altus, CoStar etc.
• Prepare property availability surveys and other applicable research and marketing collateral relevant
• Update CRM database with current market and client information

Qualifications

To perform this job successfully, an individual must be able to perform each essential task at an above average level. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Minimum 3 years of real estate experience
• Advanced knowledge and efficient use of business suite computer programs including Word, Excel, PowerPoint, Outlook
• Adobe Creative Suite (InDesign, PhotoShop, Illustrator, and Acrobat) experience is preferred
• Possess characteristic traits of independent thinking, self-starting init