AM Host - Crowne Plaza Atlanta Perimeter at Ravinia

JOB OVERVIEW: 

Welcome guests to restaurant, seat them, and accept payment when they are done. 

DUTIES AND RESPONSIBILITIES: 

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available. 

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet. 

• Promote teamwork and quality service through daily communication and coordination with other departments. 

• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques. 

• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. 

• May be asked to handle guest complaints and special requests. • May assist with other duties as assigned. 

QUALIFICATIONS AND REQUIREMENTS: 

Basic reading, writing and math skills and 6 months cash handling experience or food service experience. 

This job requires ability to perform the following: 

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.) 

• Handling food objects, products and utensils 

• Using a keyboard 

• Bending, stooping, kneeling 

Other: 

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. 

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. 

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 

• Basic math skills are frequently used when handling cash and credit, quantities, and variances. 

• May be required to work nights, weekends, and/or holidays

 

The hourly pay rate for this role is $16.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?