Senior Director, Global People Operations

Description

Sprout Social is looking to hire a Senior Director of Global People Operations for the People Operations team.

Why join Sprout’s People Operations team?

As members of the Sprout People Operations team, we are champions of Sprout’s unique culture. Doing our jobs effectively means every candidate has an incredible experience with Sprout Social, every team member is successful from day one, and every business unit has the talent and support needed to meet and exceed aggressive goals. As we continue to grow and innovate, we’re looking for a bold, forward-thinking leader to drive transformation and elevate our people operations to new heights.

What You’ll Do

As the Senior Director of Global People Operations, reporting to the Chief People Officer and a key member of the People Leadership Team, you will lead the charge in redefining how we deliver exceptional employee experiences while driving operational excellence. You will oversee critical areas such as AI-driven strategy, People Analytics, Shared Services, HRIS and tech stack optimization, and the People Team PMO. Your leadership will help shape the future of our global people operations, ensuring they align with our evolving business needs and ambitious goals.

In this role, you will:

• Develop and Own the AI and People Analytics Strategy: Lead the adoption of AI-driven tools and leverage advanced analytics to generate actionable insights, shape organizational strategies, and enhance employee experiences.
• Oversee Shared Services and Operational Excellence: Scale and refine global shared services to deliver seamless, efficient, and compliant people processes. Direct the management of key processes, including global onboarding, mobility, compliance, and terminations. Ensure the team is trained and equipped to manage all operational aspects effectively, from addressing employee inquiries to overseeing regulatory compliance.
• Lead HRIS and Tech Stack Innovation: Drive the strategic management of Workday and other HR technologies, enhancing automation, scalability, and global alignment while integrating cutting-edge tools to future-proof our HR tech ecosystem.
• Drive the People Team PMO: Establish and lead the People Team Program Management Office to execute high-impact initiatives that align with business priorities and deliver measurable results.
• Champion Global HR Compliance: Serve as the owner of global HR compliance, shaping policies related to remote work, time and absences, and security. Oversee the maintenance of employment-related records (e.g., I-9, EEO-1 reports) and ensure that all legal and regulatory requirements are met across jurisdictions.
• Challenge the Status Quo: Foster a disruptor mindset by questioning norms, driving innovation, and implementing transformative solutions that simplify and elevate the employee experience.                                                                                                                                                                                                                                       
• Lead Cross-Functional Collaboration: Partner with senior leaders across functions to align people operations strategies with business goals, streamline processes, and deliver scalable global solutions.
• Foster a Culture of Innovation and Continuous Improvement: Identify opportunities for process enhancements, operational efficiencies, and creative solutions that transform how we operate and engage with our employees.
• Mentor and Develop Your Team: Lead and inspire the Global People Operations, HRIS, and PMO teams, building a high-performing, inclusive, and innovative culture that aligns with our values and drives impact.

What You’ll Bring

You are a visionary HR leader with a disruptor mindset, unafraid to challenge the status quo and reimagine traditional approaches to people operations. You bring deep expertise in global people operations, technology, and data-driven decision-making, paired with the creativity and boldness to design and execute innovative solutions. Known for balancing strategic vision with flawless execution, you thrive in fast-paced, high-growth environments and consistently deliver transformative outcomes that drive business success.

The minimum qualifications for this role include:

• 10+ years of progressive HR operations experience, including at least 5 years in a leadership role.
• Expertise in AI-driven solutions and People Analytics to support strategic decision-making.
• Proven success managing HRIS platforms, especially Workday, with a strong background in implementat