Solutioning and Insights Architect, Application Managed Services– Sr. Manager

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Basic QualificationsMinimum Degree RequiredBachelor's Degree

Minimum Year(s) of Experience8 year(s)Preferred Knowledge/Skills

Demonstrates in-depth level abilities as a team leader, emphasizing the following areas:

• Possess in-depth level technical expertise in a multitude of platforms and software applications;
• Developing & architecting winnable and profitable complex cross-domain solutions encompassing a rich variety of technologies and using a mixture of agile and planned methods to provide innovative solutions to address clients’ needs;
• Engage directly with clients to understand their business objectives and provide tailored solutions;
• Supporting the offering team developing customized proposals, solutions and during client meetings, presentations, and demonstrations;
• Serves as a trusted advisor, ensuring alignment between the client's business goals and our offerings;
• Understanding of estimation methodology and cost levers involved in Infra managed services solutioning across different technical domains such as Server, Storage, Network, End user support, service desk, public cloud, others;
• Demonstrating proven knowledge of latest managed services trends & ability to create/update differentiated offerings;
• Architecting and/or transitioning significant managed services solutions;
• Familiarity with industry benchmarks and navigating third-party benchmarking sources;
• Managing client relationships at the executive level;
• Managing client service and people management skills;
• Adapting to new technologies and learning quickly;
• Demonstrating stakeholder management skills with the ability to work well with a cross-functional and geographically dispersed team and customer base;
• Understanding of monitoring tools & KPIs and SLAs;
• Demonstrating stakeholder management skills with the ability to work well with a cross functional and geographically dispersed team and customer base.
• Understanding of infra managed services activities across different technical domains such as IaaS, PaaS, Servers, Storage, Network, End user support, Service Desk, Security, others;
• Demonstrating experience in/with broad architecture skills, covering application, infrastructure, data and integration, Systems design, with the ability to architect or explain complex systems interactions;
• Writing