IT Asset Coordinator
dentsuAbout the role
Job Description:
Please Note: This is a fully onsite position based in our Norwalk, CT office. Team members are required to work onsite Monday through Friday from 8:00 AM to 5:00 PM ET.
About the Role
Americas Enterprise Technology deploys approximately 2,500 devices and retrieves 1,500 devices per year across the United States. Behind every on-time deployment and clean return is someone who received the hardware correctly, staged it to standard, tracked it accurately, and got it where it needed to go. That is this role.
The IT Asset Coordinator owns the end-to-end lifecycle of IT hardware within Technology Operations across all US offices, from procurement and inbound receiving through staging, deployment, and disposition. This is a hands-on, operationally critical position that sits at the center of the team's ability to deliver a reliable, consistent experience to every employee we support.
This role offers the opportunity to build broad exposure across Technology Operations, including asset lifecycle management, procurement, service delivery, and enterprise technology systems. As you develop expertise and demonstrate ownership, you'll have opportunities to expand your responsibilities, contribute to process improvements, and pursue growth opportunities within Enterprise Technology.
We're looking for someone who is organized, precise, and takes ownership of their work. They understand that accurate asset records and on-time shipments are not simply administrative tasks; they are the foundation of a positive end-user experience.
What You Will Do
Receiving & Inbound Processing
Receive, inspect, and log all incoming IT hardware — laptops, peripherals, and accessories.
Verify shipments against purchase orders and document and escalate any discrepancies.
Perform intake QA: physical inspection, serial number capture, and initial asset tagging.
Asset Staging & Preparation
Clean, image, and stage devices for deployment in accordance with build standards.
Coordinate with the IT team to confirm device configuration and readiness prior to shipment.
Pack and label equipment for outbound delivery to end users across the US.
Inventory & Asset Management
Maintain accurate, real-time inventory records across all hardware categories.
Update the CMDB (ServiceNow or equivalent) with asset status, location, and assignment throughout the device lifecycle. (Will Train)
Conduct regular cycle counts and reconcile physical inventory against system records.
Monitor stock levels and proactively flag replenishment needs to management.
Organize and maintain storage areas to ensure efficient access and proper handling of equipment.
Procurement Support
Submit and track purchase orders, coordinating with vendors on lead times and delivery status.
Confirm receipt of all ordered hardware and update records upon delivery.
Support annual hardware planning by providing accurate inventory and consumption data.
Shipping & Logistics
Coordinate outbound shipments to end users, including carrier scheduling and documentation.
Communicate proactively with recipients on delivery windows and any changes.
Manag
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