Facilities Coordinator - Reservations & Customer Service

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Job Posting Title:

Facilities Coordinator - Reservations & Customer Service

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM Engineering - Department of Administration (Ami Parks McGucken (00003303))

   

Work Location:

2214 Patrick F. Taylor Hall

   

Pay Grade:

Professional Hourly

   

Job Description:

Reservations and Customer Services is responsible for the administration and daily management of facility reservations, including the development and oversight of an online reservation system. This position ensures efficient scheduling, accurate financial tracking of payments, and clear communication with clients while delivering a high level of customer service. The coordinator serves as the primary point of contact for facility users and works to ensure a seamless reservation experience from inquiry through event completion. The role also supports broader facilities operations through inventory oversight, key management, and operational support to the Facilities Manager.

1. Reservation System Management (35%)

• Develop, implement, and maintain an online reservation system for facility spaces and services

• Create and maintain standard operating procedures for reservation processes

• Coordinate and manage the reservation calendar for accuracy, availability, and conflict resolution

• Configure reservation policies, pricing structures, usage rules, and automated communications

• Monitor system performance and recommend improvements

• Identify opportunities to streamline workflows and enhance customer experience

2. Policy & Process Improvement

• Recommend updates to policies, procedures, and technology tools supporting facility operations

• Collect and review client feedback to improve service delivery

3. Customer Service & Client Communication (20%)

• Serve as primary point of contact for facility reservation inquiries

• Respond to questions regarding availability, pricing, policies, and event requirements

• Provide guidance and support for using the reservation system

• Deliver professional and responsive customer service

• Coordinate internally and across departments to ensure facility readiness

• Ensure continuous customer service coverage

4. Operational Coordination (15%)

• Confirm reservations and ensure required documentation and approvals are completed

• Communicate event logistics to facilities, maintenance, and operations teams

• Ensure compliance with facility policies and safety standards

• Generate reservation and revenue reports for planning and decision-making

5. Financial Administration (15%)

• Track, verify, and record all reservation-related payments

• Maintain accurate financial records, invoices, and receipts

• Reconcile payments with institutional financial systems and coordinate deposits

• Monitor outstanding balances and follow up with clients

• Assist with budgeting, expense reporting, and resource allocation

6. Facilities Operations Support (10%)

• Track and maintain facilities inventory (supplies and equipment)

• Support Facilities Manager with operational coordination as needed

• Assist with management of the master key box and key control procedures

• Maintain organized records for facility access and operational resources

7. Other Duties (5%)

• Perform other duties as assigned.

Minimum Qualifications:

Bachelor's degree

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

   

Additional Job Description:

Special Instructions:

Transcripts may be attached required prior to hire if applicable. This position regularly engages in financial matters including handling credit cards, cash, grant funds, or other university