Sr Transportation Specialist, Auction Services

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
*Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.


Who we are looking for:
The Sr Transportation Specialist - Auction Services is responsible for facilitating operations by coordinating commercial, residential, abandoned vehicles, lot sweep/marshalling, physical auction activities, and break-through initiative operations. This role utilizes processes and procedures established by the Transportation department to coordinate lot sweeps, resolve complex logistical issues related to commercial, residential, abandoned vehicles and physical auction activities, and contribute to the seamless and effective operations of the ACV Transportation product. The Sr Transportation Specialist - Auction Services partners with carriers, customers, and internal departments and Teammates to navigate complex seller services-related assignments. This role performs duties with minimal supervision.

What you will do:
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage seller and lot sweep-related inquiries; coordinate and manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process, prioritize, and coordinate transactions to support Transportation operations, residential customers, and seller services. Relegate or allocate transactions to appropriate Teammate(s).
• Coordinate and ensure the timely removal of vehicles from designated partner locations. Work in conjunction with transporters and storage partners to achieve resolution.
• Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes. Identify continuous improvement and customer satisfaction opportunities and make recommendations to management.
• Proactively locate, review, and vet a network of quality transportation services and storage yards. Manage relationships and retain quality services.
• Coordinate contracts with vendors; partner with Legal team to verify accuracy and ensure integrity of contractual agreements.
• Utilize Salesforce to track and document on transportation services and storage yard network. Validate team documentation by reviewing for accuracy, completion, and consistency.
• Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles in complex scenarios.