Director, Professional Services, U.S. Public Sector (NGFW/SASE) | Active Top Secret Clearance

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

This position requires an active U.S. Government DoD Top Secret security clearance (or higher).

Your Career

As the Director, Consulting Services for the US Public Sector, you will be the leader responsible for NGFW/SASE Consulting for the US Public Sector, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining the operating model and organizational structure necessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Qualifications

Your Experience 

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experienc