Application Engineer

Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.

We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

The Opportunity:

Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team.  This is a full-time position reporting to the Manager of Technical Services. Our customers rely on various software systems to manage their manufacturing operations. As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems. Each integration presents unique challenges, and you’ll discover each customer’s needs with your excellent written and verbal communication skills and by utilizing your broad technical background.

Who you are:

As a team member dedicated completely to supporting and developing our integrations, your mission is to do what it takes to successfully build custom solutions for American manufacturers to connect Paperless Parts with their critical software systems, automate tedious manual processes, and meet their data reporting needs. You’ll become an expert in the Paperless Parts platform and work closely with manufacturers to write integrations that are key to our customer’s Paperless Parts solution. You’ll organize and run meetings to gather customer requirements, lead user acceptance testing, and support our live customers. You’ll recognize the common needs of our customer base, and contribute to our toolkit of standard integrations as well as develop custom solutions. As we grow, you will contribute to recruiting, leading, and mentoring our services engineering team.

 Responsibilities of an Application Engineer:

• Design & Develop custom integrations to support Customer’s desire to integrate their technical infrastructure
• Develop custom enhancements to existing integrations
• Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language).
• Lead the implementation of an off-the-shelf integration
• Provide tier 2 support for existing integrations to ensure limited disruption to Customer’s day to day
• Participate in sales and onboarding calls as the technical expert
• Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
• Contribute to the design and development of our APIs and SDKs to make future projects more efficient
• Travel to one or more customer sites to better understand how manufacturing shops operate
• As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills
• Understanding of Windows-based business IT environments
• Strong coding skills in at least one language
• Fluency in Python, SQL, and using REST APIs.
• Experience writing or configuring software integrations.
• Willingness to travel when necessary to customer facilities (0-25% of the time)
• Relevant work, education, or hands-on development experience
• Customer facing experience or ability
• Strong analytical and critical problem-solving skills
• Ability to translate business requirements to product solutions 
• Fast learn