Microsoft Business Analyst

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We are:

Our growing TMT Team is seeking an on site Business Functional Analyst with strong communication and technical skills to support new and existing deployments of our Task Management Tool (TMT). This role requires the analyst to be on client site daily with no options for remote work. In this position, you will navigate a complex work environment to collaborate with Department of Defense business users, project sponsors, senior leadership and supporting teams to provide the necessary support to delivery, update and expand the functionality of our Microsoft Dynamics/Power Apps TMT tool. 

You are:

You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.

The work:

Your responsibilities may include:

• Be on site 100% of the time
• Manage the expectations of the customer with regard to solution functionality and deployment process
• Perform Process Improvement work
• Serve as business analyst advising the customer on best practices for configuring Dynamics, Power Apps, and TMT
• Coach customer on change management initiatives supporting the deployment and support of the solution
• Conduct classroom training and desk-side support for users and customer technical support staff 
• Update formal solution training and configuration materials for the customer 
• Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
• Conduct functional testing of solution and lead customer adoption process
• Provide application troubleshooting and support for the client's help desk functions
• Provide administrative support for related tasking processes
• Review and provide management reports and metrics on statuses of tasking behaviors
• Develop back up support role tom maintain business operations when necessary
• Provide reports and presentations for leadership briefings

Basic Qualifications: 

• Microsoft Dynamics 365 Customer Relationship Management (CRM)
• Instructor-Led Training (ILT)
• 1 - Instructor-Led Training (ILT) (Intermediate)
• 2 - Microsoft Power Apps (Beginner)

Bonus points if you have:

• Knowledge of working with federal clients
• Familiarity with SQL, and XML, environment a plus.
• Familiarity with web and reporting technology is also a plus.

Eligibility Requirements: 

Must be a US Citizenship that currently possess an Active Secret Security Clearance.

 

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 

The pay range for the states of California, Colorado, Hawaii, Maryland, New York, Washington, and the District of Columbia is:$76,100—$136,700 USD  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the