Customer Operations Claims Representative

Position Summary:

The Customer Operations Claims Representative will be responsible for gathering information from all parties involved to see through.

Essential Job Functions: 

• Maintain claims submitted to the Claims portal from beginning to completion.
• Review claims for proper backup, attachments, and accuracy
• Review claims for discrepancies submitted by customer, such as incorrect PO# product delivered under, etc
• Assist with follow up on claims with IC, Shipper, and Carrier if needed
• Work with carriers and obtain Proof of Deliveries for shipments
• Work with Packaging & Damages team to ensure Freight, Plant, and/or Supplier claims are being generated and associated with customer claims, as needed to recoup losses. Provide CS Claim documentation and claim # to Damages for cross reference for tracking purposes
• Assist CSR’s when needed with questions/guidance on claims
• Work with Chargebacks and Collections to resolve outstanding claims/short pays
• Manage claims inbox: Ensure CSR is copied in for proper follow up, answer questions from customers and accounting regarding outstanding claims or various claims process questions
• Ensure all claims are up to date with current notes regarding status of all outstanding claims.
• Ensure customers are using the most current claim form and completing all required sections appropriately.
• Forward credit memo information to customers once available from AR, if needed
• Follow up on outstanding claims that CSR’s are responding in a timely manner and submitting claim packets for final review
• Assist with any recall or other mass claim processing (ex: claims for bottlers when exiting a SKU and remaining inventory is to be destroyed or returned)

Position Requirements:

• SAP experience preferred
• Smartsheet experience preferred
• Previous customer service experience
• Excellent written and verbal communication skills
• Must be able to think strategically and excel in both individual and Team environment
• Must be able to understand issues and help create solutions
• Superior attention to detail
• Positive attitude, self-motivated and ability to work in fast paced environment
• Excellent multi-tasking and organizational skills
• Microsoft Office skills
• Ability to research, gather, and organize information thoroughly

Base Pay Range: $15.00 - $20.00 per hour