Senior Manager, Driver Operations, Road Transport US

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook.

 

Location: USA - Fort Worth, Silver Creek Rd 

Division: Road, Transport US
Job Posting Title: Senior Manager, Driver Operations, Road Transport US
Time Type: Full Time

 

Summary

The Senior Manager, Driver Operations is responsible for providing strategic and operational leadership for DSV Road Transport's driver operations, with accountability for driver workforce performance, leadership effectiveness, safety, service delivery, customer relationships, and operational execution. This role leads and develops Driver Operations Managers and other operational leaders while ensuring consistent execution across assigned operations and customer accounts.

 

The Senior Manager serves as a key liaison between DSV and its customers, building strong relationships, maintaining proactive communication, understanding evolving business needs, and ensuring operational performance aligns with customer expectations and contractual commitments. This position drives continuous improvement, workforce planning, operational consistency, and service excellence while partnering across the organization to support safe, compliant, efficient, and scalable transportation operations.

 

Duties & Responsibilities

• Provide strategic and operational leadership for driver operations across assigned locations, customer accounts, or business segments, ensuring alignment with company objectives, customer expectations, and operational priorities.
• Lead, coach, and develop Driver Operations Managers, supervisors, and other operational leaders, establishing clear expectations and accountability for safety, service, driver performance, engagement, and operational results.
• Establish consistent operating standards, leadership practices, and performance expectations across driver operations while ensuring leaders have the resources and support necessary to execute effectively.
• Build and maintain strong relationships with customers, serving as a senior operational point of contact for performance, service delivery, workforce needs, operational challenges, and strategic initiatives.
• Maintain regular and proactive communication with customers regarding operational performance, service trends, staffing, business needs, risks, and opportunities for improvement.
• Lead customer performance reviews and operational discussions, including preparation and presentation of key performance indicators, service metrics, staffing updates, corrective actions, and continuous improvement initiatives.
• Partner with customers to understand current and future transportation needs and translate those requirements into operational, staffing, and workforce strategies.
• Ensure customer concerns and service issues are addressed promptly, with appropriate communication, root-cause analysis, corrective action, and follow-through.
• Monitor operational performance, including driver utilization, productivity, service levels, safety performance, staffing, cost efficiency, and other key business metrics, identifying trends and implementing action plans as needed.
• Provide oversight and direction for driver workforce planning, including staffing levels, recruiting needs, retention strategies, scheduling requirements, and anticipated business growth or changes in customer demand.
• Drive driver engagement and retention strategies by ensuring leaders maintain a positive, accountable, and performance-focused work environment.
• Partner with Safety, Dispatch, Operations, Maintenance, Recruiting, Human Resources, Payroll, Planning, Finance, and other cross-fun