Senior Repair Manager

Teamwork makes the stream work.

 

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Team

At Roku, you will be at the forefront of driving supply chain innovation in a dynamic and fast-growing company. You will have the opportunity to leverage cutting-edge technologies, shape global strategy, and make a significant impact on Roku’s operational success through analytics and innovation.

 

About the Role

The Senior Repair Manager will lead end-to-end repair strategy and execution at Roku, coordinating across the entire logistics team, including returns, refurbishment, decommissioning, and disposal.

They will drive process standardization, cost and velocity improvements, and data-informed performance management across internal teams and external providers while contributing to product repair and channel expansion. They will operate within a team at the forefront of supply chain innovation, leveraging technology and analytics to shape global operations and deliver measurable impact.

 

What you'll be doing

• Design and execute global repair strategies across the global network; define scalable systems and documentation standards for outsourced providers (3PL/4PL)
• Lead repair operations end-to-end (refurbishment, decommissioning, disposal), ensuring timely, cost-effective, and sustainable disposition pathways and SLAs with service providers
• Build and manage strategic partnerships with repair vendors and reverse logistics service partners; oversee training and communication on process updates and expectations
• Drive process improvements and cost reductions across repair flows; increase velocity and enhance customer experience through data-driven optimization and automation
• Own KPI frameworks and performance management (e.g., inventory turnover, status of returns, spare parts, and repair cycles), reporting trends and actions to stakeholders
• Coordinate spare parts and returned merchandise movement among warehouses, suppliers, and repair centers with strong inventory controls
• Collaborate cross-functionally with Accounting, Engineering, Customer Service, Sales, Operations, Procurement, Finance, and Legal to meet timelines and cost targets
• Advance sustainability in reverse/repair logistics to minimize waste and support corporate environmental goals

 

We're excited if you have

• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field (or equivalent experience)
• 8+ years in repair/logistics/supply chain with demonstrated success in strategic planning, vendor management, and process optimization
• 3–5 years focused on repair in consumer electronics or high-tech environments
• Proficiency with ERP (e.g., Oracle Cloud ERP, NetSuite), data tools (e.g., Excel, Tableau), and transportation/warehouse platforms; knowledge of inventory systems and reverse metrics
• Strong analytical mindset, project/program leadership, and ability to manage competing priorities in a data-driven, execution-oriented environment
• Excellent communication skills for coordinating across technical and business audiences and external partners; results-oriented team player focused on continuous improvement and customer satisfaction
• Experience with retail logistics, reverse logistics, repair operations, and EDI transactions is a plus
• Verified process standardization across providers and sustained cost/velocity gains through automation and continuous improvement
• Demonstrable progress on sustainability objectives (waste reduction and responsible disposition)

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, an