Vice President, Retail Merchandise (53371)

Diamond Baseball Holdings

Diamond Baseball Holdings (DBH) was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation and investment. 

Diamond Baseball Holdings is seeking a dynamic and experienced Vice President of Merchandise Operations to lead our in-venue and e-commerce retail strategy across our nationwide portfolio of Minor League Baseball clubs. This role is responsible for overseeing a $30M+ merchandise business with the objective of driving top-line growth and improving operational efficiency across channels. The ideal candidate will combine data-driven decision making with servant leadership to partner effectively with club leadership and vendors in building a best-in-class retail experience.

Essential Duties and Responsibilities

Strategic & Financial Leadership

• Lead and grow in-venue and e-commerce merchandise operations to achieve revenue and profitability goals
• Develop and execute merchandise plans including assortment, pricing, and promotional strategies
• Use data and KPIs to inform business decisions, identify trends, and drive continuous improvement
• Monitor and analyze dashboards of retail/e-commerce metrics, implementing strategic initiatives to address performance gaps

Operational Excellence

• Oversee inventory optimization, POS integration, and working capital management across multiple locations
• Establish best practices for store operations, replenishment processes, and labor management for both full-time and seasonal staff
• Partner with clubs to ensure consistency and profitability in retail operations while honoring local context and needs

Leadership & Collaboration

• Serve as a servant leader and influencer, working through General Managers and their teams to implement merchandising strategies
• Build strong, trusting relationships across clubs to foster adoption of shared practices and standards
• Manage vendor relationships, ensuring consistent supply chain execution and innovation in merchandise offerings

Travel & Site Engagement

• Travel frequently to Minor League clubs across the Southeast, Northeast, West, and Midwest to support retail operations and club collaboration

Qualifications:

• 10+ years of experience leading retail and e-commerce operations with $30M+ in revenue
• Proven ability to grow revenue and profitability through merchandising strategy, marketing, and operational efficiencies
• Strong command of retail analytics, KPIs, and dashboards with a demonstrated ability to synthesize insights and act
• Direct experience in in-store operations including inventory management and labor optimization
• Demonstrated servant leadership and history of leading through influence, especially in decentralized or matrixed environments
• Experience managing vendor relationships across a broad supply chain
• Familiarity with e-commerce platforms and tools