VP Revenue Cycle Client Delivery

Company :

Job Description : 

JOB SUMMARY

The Vice President, Revenue Cycle Client Delivery is responsible for leading client success across one or multiple clients. The VP maintains detailed knowledge of and may perform all duties of the Site Directors for assigned site(s) in addition to oversight, management, growth, and development of their onsite and offshore operations team. Ensures optimal performance and adherence with enGen’s Client Delivery Management Model. The VP is closely involved with client engagement, performance improvement, strategic planning, and best practice integration across the Revenue Cycle, and works closely with enGen and Client Executive leadership to communicate results and escalations according to Ensemble's internal guidelines. The VP may act as the first or second tier point of contact for the client for all revenue cycle related requests.

ESSENTIAL RESPONSIBILITIES

Client Integration & Strategic Alignment

• Defines and establishes strategic direction, priorities, accountabilities, and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with Customer’s Revenue Cycle operations leadership.
• Conducts client analyses and provides recommendations, requiring strategic innovative thinking skills, and complex cross-functional operations experience.
• Creates and maintains onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.

Performance Management:

• Establish and maintain strong relationships with clients, understanding their unique RCM requirements, and ensuring high levels of client satisfaction.
• Act as the primary point of contact for client communication, addressing concerns, and providing regular updates on operational performance.
• Work closely with Revenue Cycle Managers on client escalations, using service-focused problem resolution actions and strategies. Actively address areas of concern, especially in the management of clients’ A/R (accounts receivable) and KPIs, ensuring smooth service delivery.
• Analyze financial reports, dashboards, and A/R metrics to identify trends and emerging issues. Ensure that corrective actions are taken where necessary to address A/R concerns and enhance client revenue performance.
• Leverage KPI data to drive strategic focus on client retention, financial growth, and employee performance
• Develops long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle.
• Develops strategies to identify root cause surrounding client issues and concerns and works with revenue cycle or onsite leadership at client site to create processes to address those issues and potential improvements.
• Maintains strong understanding of revenue cycle metrics and leads team in building plans to support operational departments to achieve best practice performance through strong analytical capabilities, process improvement identification, and technology enhancements.
• Develops strategy to impact poor performance and directs the implementation and client buy-in for recommended solutions.
• Develops/ adheres to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management and self-pay and POS collections / patient experience improvement.
• Responsible for influencing change related to the key functions of Revenue Cycle.
• Collaborates with various revenue cycle departments to obtain innovative initiatives to achieve optimal results.
• Identifies gaps in client support/performance and proposes solutions (e.g. technology, services) to drive performance improvement

Transition Management

• Oversee and manage the end-to-end transition of all in-scope revenue cycle processes, ensuring a smooth and efficient shift in delivery locations
• Ensure timely execution of transition plans, meeting timelines, and evaluating potential risks and mitigation plans
• Conduct in-depth Due Diligence and Process Assessments for Knowledge transfer. Scoping analyses of processes for Transition readiness and process documentation

Relationship Management

• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Works closely with CFO and other client leadership to support analysis, reporting and service line development
• Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related