Manager, Network Services

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

Sony’s Global Information Systems & Communications (GISC) team is responsible for the design, installation, and day-to-day operational support of Sony’s regional enterprise network environment and is looking to hire a Manager, Network Services. The Manager, Network Services will be responsible for designing, diagnosing, supporting and managing the advanced infrastructure of the network services to ensure the stable operation of the organization’s IT assets, related services, and to introduce new technology that enables our group companies to deliver on their vision. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network service hardware, software, and communication links. This role is also responsible for monitoring tools, data center connectivity, firewalls and security related integration and management. 

This position requires an individual who knows their way around an active and rapidly evolving environment and is proficient in all aspects of network installations, integrations, migrations, turn-up and troubleshooting. This role has a part of creating advanced networking solutions to support business requirements that align to strategy and achieve the goals and vision of IC. The role must facilitate the effective application and operation of those network solutions. 

Our team are troubleshooters and are passionate network problem-solvers, we seek enthusiastic, tech-savvy individuals to continue and build our close-knit networking team. For the right individual this is a fun, challenging, and very fast-paced environment, every day is a learning day. We're looking for people who take pride in doing excellent work and can both teach and learn from those around them. 
 
Characteristics of success in this role include previous experience in supporting and transforming WAN, LAN and DC. Experience migrating and troubleshooting complex networks and having the ability to multi-task and work under pressure.  

This is a hybrid role requiring 2-3 days per week onsite in our NYC office.

Responsibilities:  

• Collaboratively design and implement short- and long-term plans to meet and exceed network capacity and future technology requirements. 

• Develop, implement, maintain standards documents, policies and runbooks for network resource administration and appropriate use. 

• Practice network asset monitoring and management, including maintenance of network component inventory, life cycle management and related documentation. 

• Provide “ownership” of problem thru final resolution. 

• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network. 

• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts. 

• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, firewalls, wireless access points, etc. 

• Manage and ensure the effectiveness of security solutions, such as next-generation firewalls, IDS, IPS, SSL Decrypt. 

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining the network infrastructure. 

• Establish and maintain regular written and in-person communications with the organization’s department heads and end users regarding pertinent network activities. 

• Collaboratively work and exchange knowledge with other members of the team. 

• Manage the day-to-day operations of business as usual, including tickets and SLA.  

• Perform other duties as assigned.  

Qualifications:  

• Bachelor’s degree is preferred in the field of computer science or other related academic fields, or equivalent certifications or demonstrated experience. 

• Requires a minimum of 5 years of related work experience in all major networking and related technology concepts; this includes managing and configuring enterprise-wide LANs, WANs, WLANs, VoIP, F