Social Services Coordinator

LOCATION: Santa Fe, NM

STATUS: Non-Exempt/FT/40hrs/wk

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

ESSENTIAL FUNCTION OF THE POSITION: The Social Service Coordinator provides direction and oversight of the Social Service programs which serve Santa Fe and surrounding areas. This position supervises volunteers and the daily social services operations. The role involves, evaluating, and reporting on social services programs as well as providing direct service to clients. Alongside the Corps Officer, the Social Service Coordinator will monitor program budgets and revenue, ensure timely reporting of grants, and collaborate with the Grant and Development Department at DHQ in sourcing new funding opportunities. The Social Service Coordinator will also be asked to network with community partners and outside organizations as The Salvation Army’s representative as assigned.

QUALIFICATIONS:

• BS degree in social work or related field required. (MSW preferred)
• Experience in a social service capacity may substitute for education in a 2:1 ratio
• Excellent knowledge of local community resources required
• Demonstrate a positive attitude & an ability to work with people of diverse backgrounds & circumstances
• Able to maintain a non-judgmental demeanor, using a professional approach and maintaining boundaries with clients
• Able to handle crisis/emergency services for the homeless & working poor by utilizing crisis intervention, & conflict resolution skills
• A proven ability to maximize services with budgetary constraints
• Ability to quickly become proficient in Salvation Army approved Social Service programs & network requirements
• Computer literate & proficient in Microsoft Office Suite to include Word, Excel, PowerPoint & Outlook
• Ability to work in an office setting & operate office equipment
• Must be able to type a minimum of 50 wpm.
• Must possess a valid New Mexico driver’s license and clean MVR & pass The Salvation Army Fleet Safety e-learning
• Ability to pass a criminal background check

RESPONSIBILITIES:

Responsibility of the operation of all Salvation Army Social Service Programs to include but not limited to the following

• Food Pantry Program
• Utility Assistance Program
• Rental Assistance Program
• Clothing and Houseware Voucher Program
• Gas and Bus Voucher Program
• Pathway to Hope Program
• Homeless Breakfast and Shower Program
• Resource Day Center Program

Be responsible for the following aspects of each program by

• Determining eligibility
• Maintaining records
• Monitoring costs
• Oversee staff
• Recruit, secure, and train volunteers, recording all statistics relating to same
• Ensure compliance it PTM policies & protocols for volunteers that are assigned to work with or have access to children.
• Inventory control
• Intake of clients
• Distribution of funds and goods
• Promotion of special events
• Case Management
• Securing outside vendors to aide clients i.e., motels, transportation companies and other related providers who can assist clients.

Office procedures, record keeping, and supplies the following responsibilities would be required

• Recording and filing (electronically) of all casework documents
• Prepare and submit all required daily, weekly and monthly reports and statistics
• Communicate the supply needs of Social Services to the Corps Officers

Seasonal activities with requirements to include but not limited to the following:

• Networking with holiday goods and/or service providers in the community
• Seasonal Warming Day Center Program
• Seasonal Thanksgiving Assistance including intake & distribution procedures
• Seasonal Christmas Assistance including intake & distribution
• Seasonal Back to School Program
• Helping with the angel tree program, especially with the production of angel tree tags

Case Management

• Oversee all aspects of case management
• Maintain a client caseload
• Conduct interviews, assessing immediate & long term needs, and developing case plans
• Provide case management and needed services to low-income and/or at risk individuals/families in comp