Hospitality Operations Fellow

Brooklyn Sports & Entertainment (BSE) creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, BSE operates at the intersection of live entertainment, premium hospitality, and community engagement.   

As it expands its existing portfolio, BSE now includes a media portfolio including Type.Set.Brooklyn and BK Mag, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.   

Whether on the court, on stage, or in the workplace, BSE is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.  

We are guided by our core values: 

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards. 

• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success. 

• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do. 
  
  
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team. 

SUMMARY 

Our Fellowship Program brings together recent graduates who have an interest in working in the sports and entertainment industry. Standout applicants will embody the spirit and values of BSE: Accountability, Growth Mindset, Integrity, and Care. 

The program supports BSE's commitment to developing diverse leaders and making impactful strides in the world of sports and entertainment. 
 
PROGRAM OVERVIEW 

The Fellowship is a 12-month paid program for motivated and innovative recent college graduates. It is designed to build core skills, gain business insights, and get exposure to the many facets of Brooklyn Sports & Entertainment.  

The Hospitality Fellow will provide support to three key functions: Events & Experience, Arena Operations, and BSE Operations. During their Fellowship Program, they will work on they will involve in helping support events both internal and external, assisting in the research, planning & execution of those events. This role will gain experience in arena operations with both event services &arena operations. Additionally, they will assist with BSE Operations at the variety of properties with at BBTC, BSE HQ & HSS Training Center.

KEY RESPONSIBILITIES

Events & Experience - 

• Participate in the execution of company-sponsored events, including intake
  meetings, pre-event preparation, and on-site support.
• Prepare event notes and supporting documents prior to events.
• Assist with reviewing guest survey feedback and identifying areas of opportunity
• Research and present on industry trends, including new technology, website layout and ease of finding information, and other relevant topics

Arena Operations -

• Event Services: Support pre-event planning and execution for both auxiliary and basketball events, focusing on front-of-house operations to ensure seamless event delivery.
• Arena Operations: Contribute to the daily operations of Barclays Center by completing punch lists, assisting with arena conversions, maintaining effective relationships with vendors to uphold facility standards, assist with safety and security planning and other initiatives.
• Guest Services: Implement guest service protocols, manage staffing matrices, and help uphold the Brooklyn Way standard to provide exceptional experiences for all guests.
• Guest Experience: Aid in CRM tracking and support the development and execution of arena experience policies and planning to optimize guest flow and satisfact