Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Lead within PNC's Retail Lending organization, you will be based in Pittsburgh PA, Cleveland OH, Downers Grove IL, or Charlotte NC. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

This role will join the Personal Lending product team at PNC. We are looking for an analytical thought leader focused on problem solving. We are in growth mode and looking for a leader who can help us grow the business by articulating opportunities to open the top funnel, identify and work with partners to understand the credit risk associated with the decisions and then align teams to get execution done.

The preferred candidate will have the following experience and skills:

• Experience with product management, marketing funnel management (prescreen, preapproval), risk analytics in a financial service company to drive growth
• Familiarity with credit lending services/processes; credit bureau data familiarity
• Independent self-starter that thrives in ambiguous, constantly changing, high-pressure environments
• Thought leadership and solution-oriented mindset with focus on problem solving and amped up execution
• A desire to think strategically and apply both quantitative methods and business insight to get results
• Comfortable with analytics and using numbers to drive business decisions
• A good balance of technical knowledge and business acumen with an ability to drive digital innovation and business metrics with a customer-first mindset
• Comfortable working in a highly collaborative work environment
• Clear and effective written and verbal communication skills. Ability to create high quality artifacts such as business case, e2e design flows and committee materials

Job Description

• Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases, business plan and roll-out of specific products, product groups or experiences.
• Monitors the marketplace to assess product, technology, and markets trends to identify a market need or opportunity. Recommend innovative new products, new experiences or enhancements to existing products and develops and designs the features of a designated new or existing products Manages the end-to-end development, production, roll-out, pricing or promotion of specific products, product groups or experiences and resolves complex operational and process problems that arise .
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results. Coordinates across groups and leads key contributors.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business dec