Customer Service Planner (Financial Assistance Planner) - Pottsville, PA

Customer Service Planner (Financial Assistance Planner) - Pottsville, PA

About Us:

Since 1934, Empire Beauty School has been educating future beauty professionals in the art of cosmetology.  From its Home Office in Pottsville, Pennsylvania, Empire Beauty School continues providing high-quality education and training to future beauty professionals for rewarding careers in the beauty industry.  The goal of every Empire Beauty School employee is to support students through every phase of their education, graduation, and career placement.  Providing opportunities for others and maintaining excellence in education is the cornerstone of the company and has been from the beginning.

About the Position:

 Empire Beauty School is seeking a Full-Time Customer Service Planner (Financial Assistance Planner) to provide exceptional customer service to our schools and students in the Financial Aid packaging and verification process. 

• Package future and re-enter students contracted to attend Empire Beauty School.
• Package active students that cross over into a new award year.
• Provide accurate and timely financial packages.
• Responsible for knowing the verification process in relationship to obtaining a valid (payable) ISIR.
• Respond to all requests for exceptional consideration regarding financial aid matters including professional judgments, reinstatement of financial aid, expense processing, etc.
• Maintain current knowledge of all federal and state regulations with particular emphasis on packaging and verification.

 Requirements:

• 1-2 years of relevant experience
  
• Excellent written and oral communication skills
• Excellent customer service skills 
• Proficient with Microsoft Office and web-based applications
• Experience with financial assistance and Title IV preferred 
• If a candidate has Federal Student Loans or Pell Grants, they must be in good standing.

• 401K, medical, dental, vision, and more
• Generous paid time off
• Paid Holidays