We anticipate the application window for this opening will close on - 15 Aug 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers that Change Lives
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.

Responsibilities may include the following and other duties may be assigned.

• Performing installations, inspections, preventive and corrective maintenance on medical devices and systems. 

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

• Analyzes and evaluates products and related performance.

• Diagnosing and resolving technical issues to minimize downtime and ensure optimal device performance. 

• Installs, upgrades and removes products ensuring coordinative engineering field change.

• Working closely with internal teams (e.g., engineering, marketing, quality) and external stakeholders (e.g., customers, distributors) to gather feedback and ensure product success. 

• May provide onsite training of customer support personnel.

• Maintaining accurate records of service calls, repairs, and inventory, and submitting technical documentation as required. 

• Providing input to engineering, manufacturing, and service processes to improve product design, manufacturing, and service delivery. 

• Maintaining up-to-date knowledge of Medtronic products and industry trends to provide expert technical support. 

• Continuous Improvement: Participating in initiatives to enhance the efficiency and effectiveness of field service operations. 

Required Knowledge and Experience: 

Requires minimum of 4 years of relevant experience.

Level III: Requires minimum of 4 years of relevant experience.

Level IV: Requires minimum of 8 years of relevant experience

Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).

*Relevant experience as technician, clinical field service or clinical customer support experience.

Nice to Have

• Bachelor’s degree in Bioengineering, engineering or technology field

• Experience with robotics or motion control

• Previous experience as Technician/Field Services within medical device industry

• Experience with anatomy, surgical protocol and medical terminology

• Ability to troubleshoot with technical skills, creativity and high discipline

• Familiarity with most used test equipment

• Ability to read and understand schematics and engineering drawings

• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

Additional Skills and Qualities:

• Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues. 

• Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders. 

• Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment. 

• Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations. 

• Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction. 

• Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment. 

• Travel W