Sr Operations Manager, MedSupply

About the role

 

MedSupply AZ is a medical kit manufacturer/assembler and wholesale distributor of pharmaceuticals, consumables, and medical equipment. We serve the aviation and maritime industries and medical facilities in remote locations worldwide. MedSupply International is a subsidiary and a capability of International SOS.

The role of the Sr Operations Manager is to oversee daily operations to ensure efficiency and meet performance targets. Responsibilities include managing staff, optimizing processes, coordinating logistics, and implementing strategies to enhance productivity and customer satisfaction. Strong leadership, problem-solving, and organizational skills are essential for success in this role.

Key responsibilities

 

Drive tactical operations through effective shift planning and execution across production and warehouse functions. Identify and implement tactical and strategic improvements to automate & transform manual workflow and reporting for operations.

 

Digitalization and Process Improvement:

This role will focus on cost reduction by streamlining processes and workflows, driving the digitalization of operations, and eliminating paper-based systems.

 

Process Improvement

 

• Implement Gemba processes to identify barriers to enhance operational efficiency.
• Implement strategies to reduce operational costs through shift planning and process optimization.
• Develop & implement operational improvements by ensuring non-value-added activity is reduced in all processes by using lean / kaizen / Gemba tools and techniques.
• Responsible for the Service Level to ensure client satisfaction and On Time in Full Performance (OTIF) as per Service Level agreement targets.

 

Digitalization and Paperless Operations

 

• Lead the transition towards a more digital operation, reducing reliance on paper-based systems.
• Implement digital solutions to streamline and modernize various operational aspects.
• Provide leadership and operations ownership for WMS / ERP integration and improvements.

 

People Management and Leadership:

In addition to operational excellence, effective people management is critical for success in this role. The Senior Operations Manager must build and lead effective and high-performing teams, fostering a strong culture based on performance and team spirit, and providing development opportunities for all employees through a servant leadership approach.

 

Key responsibilities

 

Team Building, Culture, and Performance

 

• Foster a culture of teamwork, collaboration, and mutual support among employees.
• Build and lead high-performing teams that are aligned with International SOS' core values.
• Promote a strong organizational culture centered around performance and excellence.
• Set clear performance expectations and standards for the team, ensuring they align with the company's vision and values.
• Develop a high-performance workforce by promoting and upholding company performance standards and ideology (on-time delivery, quality, lean manufacturing, continuous improvement, & work ethic).
• Ensure compliance with safety and quality standards, implementing best practices to enhance overall efficiency.
• Oversee resource allocation, and cost-control measures to achieve production targets.
• Work with VP/GM MedSupply Americas to budget appropriately based on department needs
• Work with MedSupply Americas Quality Manager to implement and monitor the quality initiatives of the Operations Department within the MedSupply Arizona operation to ensure conformance with audit requirements.

 

Resource Allocation and Communication

 

• Efficiently allocate and utilize resources to support warehousing operations, service, and delivery.
• Increase the effectiveness and efficiency of the Operations function through coordination and communication between the different teams.
• Maintain open and effective communication with division management regarding projects and changes that impact operations.

 

Management of staff

 

• Embrace a servant leadership approach, focusing on the growth and development of team members.
• Provide mentorship, guidance, and support to facilitate the professional development of employees.
• Ensure excellent performance within the production, logistics, and warehouse teams and address any non-performance.
• Oversee the daily activities of the assigned teams with a continuous performance improvement focus.
• Implementing new ways of conducting business more effectively th