Customs Customer Experience Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Salary Range: $104,000 - $130,000

YOUR ROLE

Project Management for new client or service implementations. Responsible for developing solutions for new, potential, and integrated clients and demonstrating the value of services to secure new business commitments. Collaborate with Brokerage Management and Business Development to implement customer solutions aimed at acquiring and retaining customer revenue. Project Management for new client or service implementations.

 

 

WHAT ARE YOU GOING TO DO?
 

• Collaborate closely with the product management team to analyze critical business practices, identify efficiencies achievable through process alignment and/or improvement.
• Develop business change models by assessing current process capabilities, analyzing performance measures, identifying improvements, and quantifying outcomes. Recommend strategies and implement solutions for the initiation of new operations.
• Ensure the deployment of standard approaches to process design and improvement, as well as identifying, advancing, and applying new tools.
• Foster and cultivate positive and professional relationships with executive-level customers and colleagues.
• Focus on developing and securing incremental revenue and market share from existing customers and new business opportunities to achieve profitable volume growth.
• Provide strategic direction for all aspects of multiple high-volume supply chain/logistics operations to ensure consistent high-level service quality, customer satisfaction, profitability, post-efficient operations, and compliance with company policies and procedures.
• Works with operation teams and Accounts Receivable Department to analyze profitability of he accounts.
• Takes a lead role in addressing profitability problems and implementing clients on the various automation and risk reduction programs.
• Identify, initiate, plan and manage automation projects with qualified clients
• Prioritizes development of profiles based on known or highly suspected profitability problems with select clients.
• Tracks progress against objectives in rectifying profitability issues.
• Probes with clients to obtain all necessary details related to a rate request.

 

WHAT ARE WE LOOKING FOR?

 

Education and Experience:

• Bachelor’s Degree in Transportation, Logistics, Supply Chain Management or a related field preferred; or equivalent combination of work experience and completion of the LDP program. 
• Minimum seven years industry experience preferred. 
• US Customs Brokerage license preferred, not required.
• Knowledgeable and experienced with Chapter 19 of the Code of Federal Regulation (19CFR) and the Harmonized Tariff Schedule of the US (USHTS).
• Experienced in the development of reporting techniques and analysis for root-cause examination and improvement operations.
• Experienced in the application of audit methodology to ensure existing guidelines, procedures, and regulatory compliance requirements are met by all product and regional locations.

Skills:  

• Ability to define, develop, and implement analysis tools to measure and re