Field Services Engineer (SLT Support)

Title: Field Services Engineer (SLT Support)

               

Location: Eagle, ID

               

Job Requisition ID: Req-260560

               

Time Type: Full time

               

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

               

Lamb Weston is seeking an Executive Support Engineer to join our team at our HQ in Eagle, Idaho. As a member of the FSO Engineering team, the Executive Support Engineer role will be responsible for delivering a completely successful and secure end-to-end solution for any technology requests or issues coming from the Lamb Weston Senior Leadership team and Executive Staff. This person will require a passion to work directly with people every day and deliver a high level of customer service. As a member of the Executive Support team, you will interface daily with executives, their admins, employees, IT infrastructure, endpoint technology, as well as other IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically fluent, and thrives on providing a world class level of service.

Job Description

Position Responsibilities:

Executive Support

• Successful candidates will have strong interpersonal skills, a background in customer service, a goal-oriented focus, adept logical troubleshooting, a willingness to learn, and project management.
• Responsible for acting as the SPOC for members of the ELT and their executive admins.
• Quickly and accurately resolving issues while instilling confidence and demonstrating a high degree of professionalism and customer service.
• Provide recommendations to Executives on the best use of Lamb Weston IT Services to meet their needs.
• Take ownership of all hardware and software issues identified by the Executive and provide well-articulated and business-oriented status updates on a regular basis
• Provides excellent customer service and can diffuse heightened end-user sensitivity.
• Travel with Executives to off-site meetings and/or conferences, providing personal support throughout the event.
• Supports highly visible meetings such as Board of Directors and quarterly Earnings calls.
• Troubleshoot, diagnose, and apply logical solutions to resolve problems pertaining to Lamb Weston devices, network connectivity, printing, web conference and application usage for the Executive team.
• Lead and assist with root cause analysis (RCA) as it relates to systems and peripheral devices.
• Responsible for professionally dispatching work to internal IT teams for resolution where appropriate and following up to ensure completeness of tasks.
• Responsible for ensuring incidents are logged in ServiceNow to ensure activities can be analyzed and reported by the IT organization.
• Maintain confidentiality and privacy in all dealings with executives.
• Execute support while keeping security a priority.
• Provide off-hours support as necessary. Available to be on-call (24x7) for escalated requests occurring during non-business hours.
• Must remain flexible and organized and possess the ability to remain calm in an active, fast paced and changing environment.
• Maintain Standard Operating Procedures, policies, Service Level Agreements (SLAs), end-user training, and updates to the end user knowledge base.

Customer Service Skills

• Persuasive Speaking

• Empathy

• Adaptability

• Ability to Use Positive Language

• Clear Communication Skills

• Self-Control

• Ownership

• Patience