AVP, Digital Consumer Platform Lead, PRS

Chubb North America's (NA) Digital Consumer Team is tasked with creating digital distribution for Chubb’s expansive suite of insurance products, uniting the products and services of our Personal Lines digital distribution. We are a diverse, dynamic, and agile team that leverages technology, expertise, and a customer-centric approach to develop and digitally enable our products and services at the right time and place. These are the products, innovations, and experiences of the future Chubb, built today. Our team members come from diverse backgrounds, including insurance, Insurtech, training, real estate, education, the military, oil & gas, government, consulting, manufacturing, financial services, emergency management, social work, interior design, and pharmaceuticals. 

Reporting to the NA Digital Consumer VP of Partner Delivery and Platform Strategy, you will oversee the coordinated effort of an expanding platform that spans multiple teams, technologies, and products, including customer portals, underwriting portals, policy administration systems, and Partner Distribution APIs. Yours will be a critical role, ensuring technical consistency, enabling partner delivery, and driving operational efficiency with an eye always focused on innovation and scalability. As our Digital Consumer Platform Delivery Lead, you’ll leverage your robust understanding of insurance systems and processes to guide the delivery and development of a deployable digital platform that supports target customer experience and business goals and directly impacts business operations. 

In this role, you will: 

• Scope and define digital solutions to create an end-to-end digital distribution and servicing. 
• Define the integration roadmap, features, and functionality while prioritizing efforts based on business needs, opportunities, and technology/resource costs
• Document processes, features, and decisions while engaging with cross-functional leadership teams to facilitate governance approvals and budget allocations
• Develop, launch, and optimize digital assets via Agile teams to build a flexible and robust digital technology platform that drives business growth and delivers high-quality, modern customer experiences at all digital touchpoints
• Translate business roadmaps into actionable plans in sprints, providing prioritization for Agile teams to address the backlog
• Provide project management support and driving digital product projects forward by addressing questions, defining requirements, and reporting on status to Chubb Digital leaders
• Manage and mentor two Business Analysts (BAs), offering guidance, support, and professional development opportunities
• Act as the primary point of contact for platform-related initiatives, ensuring alignment across teams and stakeholders
• Ensure the platform meets high standards of quality, performance, and user experience. 
• Monitor platform performance and implementing improvements as needed
• Own and coordinate global product planning for the NA Platform, negotiating prioritization of features and enhancements based on varying delivery schedules across multiple tech products
• Collaborate with internal operational and technology leads to define requirements and prioritize features/functionality, challenging the norm to ensure the most efficient implementation for sales, service, billing, and claims linked to the digital distribution of our products

• 10–15 years of business management experience in insurance services (P&C preferred). 
• 3–5 years of digital product owner/manager experience in API and/or platform buildout. 
• Exceptional ability to create diagrams for various purposes (e.g., flow charts, state machines, sequence diagrams, architecture diagrams) using a variety of diagramming tools. 
• Strong analytical, abstraction, and problem-solving skills to translate business requirements into IT solutions, with an emphasis on solution design. 
• Experience with Scrum/Agile methodologies. 
• Experience working across business, IT, legal, and compliance teams, preferably on digital initiatives. 
• Demonstrated ability to align integrations with insurance systems, including policy administration, sales, claims, and billing,
• Proven ability to drive feature prioritization and development for both immediate and long-term digital product builds

The pay range for the role is $130,000 to $220,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range