Lead Business Systems Analyst

The Lead Business Systems Analyst serves as the strategic liaison between business leadership and the Technology department, converting high-level business asks into clear, actionable technology requirements that engineering teams can build and quality teams can validate.

RESPONSIBILITY LEVEL:

The Lead Business Systems Analyst serves as the strategic liaison between business leadership and the Technology department, converting high-level business asks into clear, actionable technology requirements that engineering teams can build and quality teams can validate.

The role operates as a strategic partner to senior business leadership, ensuring alignment of technology initiatives to business strategy, operational priorities, and enterprise outcomes. The role pairs deep business curiosity with structured analytical inquiry to uncover the true intent behind a request, shape it into a defensible solution approach, and shepherd it through delivery to a tested, adopted outcome.

The role owns alignment between business demand, enterprise technology direction, and portfolio prioritization, ensuring that technology investments maximize business value, manage risk, and scale across the organization.

This role is deployed on Goodwill s highest-priority, most complex initiatives and operates with substantial independence. It carries hybrid accountability for business analysis, requirements authorship, project leadership, and quality assurance, while also influencing roadmap development, prioritization decisions, and enterprise capability planning.

In addition to delivery accountability, the role contributes to technology roadmaps, long-term solution direction, and strategic planning efforts across business and IT leadership. Typically works on projects and initiatives that span 12 months- 2 years.

PRINCIPAL DUTIES:

Business Partnership, Strategy & Demand Alignment

1. Acts as a trusted advisor to senior business leadership, building partnerships to understand strategy, operational needs, and priorities.

2. Leads intake, shaping, and prioritization of business demand, aligning work to enterprise technology direction and organizational capacity.

3. Collaborates with business and IT leadership to develop and maintain technology roadmaps aligned to business outcomes, risks, and opportunities.

4. Provides guidance on tradeoffs, prioritization, risks, and sequencing of initiatives.

5. Ensures alignment between business strategy and enterprise technology direction across initiatives.

Business Discovery & Analytical Inquiry

6. Lead business discovery to uncover underlying intent, define root problems, establish measurable success criteria, and align technology work to business strategy and operational realities.

7. Serve as a trusted advisor to business leaders by reframing ambiguous requests into clear problem statements, prioritized opportunities, and actionable initiatives aligned to enterprise strategy and roadmap direction.

Requirements Translation & Technical Specification

8. Translate business needs into engineering-ready requirements, user stories, acceptance criteria, specifications, and process documentation that support build, test, and delivery.

9. Partner with architects, engineers, cybersecurity, and platform teams to confirm feasibility, manage scope, document assumptions and constraints, and support intake and prioritization of new work while ensuring alignment with enterprise architecture, data strategy, and long-term technology direction.

10. Ensure solutions are scalable, sustainable, and aligned with enterprise standards and integration patterns.

Project Leadership & Delivery on Strategic Initiatives

11. Lead technology delivery for high-priority, complex initiatives, owning scope, risks, dependencies, and key decision points while aligning work to broader business and technology priorities.

12. Maintain clear communication, status reporting, decision-making forums, and release transition support to move work forward and prepare solutions for ongoing support.

Quality Assurance & Solution Validation

13. Lead solution validation by designing and executing test strategies, test cases, and UAT coordination across functional, integration, regression, and acceptance testing.

14. Confirm delivered solutions meet business intent and release criteria, while strengthening QA capability over time through practical experience and targeted development.

Research, Innovation & Continuous Improvement

15. Identify technology trends, automation opportunities, and process improvements that increase business efficiency, including practical uses of AI and Copilot, while promoting consistent analysis and QA practices across the team.

 

 

Enterprise Influence, Roadmapping & Continuous Impro