Project Manager lll, Client Services

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Make an Impact Where Science Changes Lives

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources and opportunities needed to achieve individual career goals while helping to take science a step beyond through innovative solutions to some of the world's toughest challenges.

We Are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives

The Clinical Trials Division partners with pharmaceutical and biotechnology companies around the world to ensure the right patients receive the right therapies at the right time. Guided by our commitment that "There is a Patient Waiting," we provide end-to-end clinical supply chain solutions, including project management, packaging, distribution, transportation management, specialty logistics, ancillary supply management, clinical supply optimization, and biorepository services. Our global team of more than 4,000 colleagues across 15+ countries works every day knowing that what we do directly impacts patients' lives.

Your Role in Our Mission

As a Project Manager, Client Services, you will independently manage a portfolio of moderate to highly complex clinical trial and clinical supply chain projects, serving as the primary strategic point of contact for customers throughout the project lifecycle. You will lead all technical, operational, and service-related aspects of projects from study startup and planning through execution and completion, ensuring delivery against customer expectations, timelines, budgets, and quality standards.

Working closely with customers and cross-functional teams across Operations, Quality, Regulatory, Finance, and Business Development, you will drive project success through effective planning, collaboration, and proactive problem-solving. This role combines project leadership, client relationship management, financial oversight, and operational coordination to support clinical research programs that accelerate the development of life-changing therapies for patients worldwide.

Why Join Thermo Fisher Scientific?

When you join Thermo Fisher Scientific, you become part of a global team dedicated to advancing science and improving lives. You'll have opportunities to grow your career, collaborate with industry-leading experts, and contribute to meaningful work that supports patients around the world.

Together, we enable our customers to make the world healthier, cleaner, and safer.

Key Responsibilities

Project Leadership & Study Management

• Independently manage multiple moderate to complex client projects and studies from initiation through completion.
• Lead the delivery of all technical and service aspects of assigned projects while ensuring quality, compliance, and customer satisfaction.
• Evaluate study requirements and support preliminary study design, project planning, resource allocation, and execution strategies.
• Develop and maintain project plans, timelines, milestones, and critical path activities using appropriate project management tools.
• Coordinate cross-functional activities to ensure all services, documentation, materials, and deliverables are completed on schedule.
• Monitor project progress, identify risks, and proactively implement solutions to ensure successful outcomes.
• Lead project kickoff meetings and represent Thermo Fisher Scientific during customer meetings, teleconferences, site visits, audits, and study reviews.

Client Relationship Management

• Serve as the primary client contact throughout the project lifecycle.
• Build strong customer relationships through proactive communication, responsiveness, and strategic partnership.
• Conduct needs assessments and translate customer requirements into operational plans and project deliverables.
• Provide timely project updates, reports, and communications to customers and internal stakeholders.
• Partner closely with Business Development and Account Management teams to support long-term customer success.

Operational & Clinical Supply Chain Coordination

• Coordinate study startup activities, documentation, specifications, and operational requirements.
• Support development and maintenance of study files and project records.
• Collaborate with production planning, packaging, labeling, logistics, and distribution teams to ensure successf