Inside Sales Associate

Company: Jflow Controls

About Us:

JFlow Controls is headquartered in Cincinnati, Ohio, with an extensive representative network throughout the U.S. and abroad. We offer unique pattern designs with fully traceable raw materials, spectroscopic testing of casting, and numerically controlled machining. All valve components are inspected to international standards after assembly. The valves are fully tested to API598. The manufacturing process is committed to the ultimate in close tolerance production allowing to guarantee high quality, high cycle, and flexibility in materials to meet our customers’ demands. The strength of our technically trained sales, engineering and service teams, the quality of our products, and our innovative solutions distinguish Advanced Control Products in the marketplace. Join our team!


Visit our Website: www.jflowcontrols.com


Job Summary
Consistently increase customer satisfaction by exceeding their expectations. Work closely with the outside sales account managers with the goal of meeting company sales and revenue goals.
Essential Functions
• Proven record of focusing on quality and attention to the details
• Strong work ethic
• Superior problem solving skills
• Strong verbal and written communication skills
• Demonstrated ability to work quickly, neatly, while multi-tasking
• Professional appearance and decorum
• Development of in-depth product knowledge and necessity to stay current on all product changes.
• Answer all sales related incoming calls and determine appropriate action.
• Process quotes, orders and delivery inquiries in an efficient and quick manner.
• Provide prompt technical support to customers.
• Work closely with outside sales account managers to assist in any needs, relating to customers, they may have.
• Assist in monitoring inventory and physical inventory counts when needed.
• Coordinate product literature, samples and direct mailings.
• Maintain and develop relationships with customers and prospects
• Can work well with people from various backgrounds
• Properly record all relevant sales activity using the existing “customer relationship management system” (including calls, prospect pipeline, account notes, etc.)
• Adhere to and follow all appropriate sales processes and policies to ensure company meets sales and revenue goals.
• Provide prompt, courteous and professional response to customer/prospect service-related issues.
• Active participant in sales meetings and training opportunities
• Partners with outside sales team members to ensure that we are responding to new business opportunities and prioritizing growth of new accounts
Education
College degree or associates degree a plus. Bachelor's Degree in business, finance, accounting, economics or other business-related curriculum is desirable
Experience
• Previous experience in inside sales/customer service is desirable.
Experience sales and service of valves, valve automation, instrumentation a plus.
• Previous experience managing a team is desirable
• Experience with sales planning or forecasting is desirable.
Skills
• Ability to quickly learn technical product information.
• Exceptional customer service skills.
• General understanding of sales concepts.
• Self-starter, able to take initiative and provide results independently.
• Ability to multi-task and problem solve.
• Detail oriented with superior organizational, oral and written communication skills.
• Proficiency in Microsoft Office applications, especially Microsoft Word, Excel, and Outlook
• Proficient and dedicated use of ACT! CRM
• Developed working knowledge of MAS quoting and order entry system. Proficiency in Microsoft Office applications.

Physical Demands

Occasional lifting of products for special pickup and delivery. Other than that no physical demands. Must be able to reach, climb, stoop, kneel, and/or crouch at customer locations


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JFlow Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

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