Lead Lockbox Extraction Specialist

Location:

1000 South McCaslin Boulevard - Superior, Colorado 80027-9437

Please note that this position is located fully on-site.

Hours: Monday- Friday 6am-2:30pm

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.  If a reasonable accommodation is needed, please see below on how to submit a request.

JOB BRIEF (PURPOSE)

Under limited supervision, expertly monitors the progress and successful completion of functions including extraction, batch creation, image capture, item processing, encoding and data entry. Ensures client deposit data is transmitted at specific intervals in accordance with client specifications.  Initiates required communication between necessary parties catalyzing a sense of urgency in ensuring that SLAs are met and that transmissions are accurate and complete. Backs up other functional positions. 

ESSENTIAL JOB FUNCTIONS

• Verifies that all transmissions are uploaded successfully in TSO and mailbox without out of balance conditions or return codes
• Monitors workflow for system issues and slowdowns
• Monitors transmission, data entry, and other deadlines well in advance of deadlines, with absolute attention to detail
• Provides documentation on any missed SLA
• Shuts down the RemitTrac system and brings it back up between shifts
• Completes all duties on the transmission log
• Replaces the rmtd and image DVDs when full
• Acts as a functional team member supporting production needs
• Other duties as assigned

MARGINAL OR PERIPHERAL FUNCTIONS

Nightly and weekly SLA summary reporting. Weekly Image Server cleanup. Weekly Database Server cleanup. Other reporting as required.

REQUIRED QUALIFICATIONS

• Two to three years lockbox transmission experience, and lockbox production and/or utility experience
• Subject matter expert in lockbox transmission functions
• Requires the ability to read and follow instructions
• Eye-hand coordination, manual dexterity and the ability to operate general office equipment is critical
• Excellent 10-key skills
• PC skills to include proficiency with Word and Excel
• Excellent written and verbal skills
• Consistently demonstrates the use of Key Values

PREFERRED QUALIFICATIONS

Production data entry experience, thoroughly understands production related functions.

COMPETENCIES/SKILLS

• Requires working in a high production, deadline oriented environment
• Ensures client deposit data is transmitted at specific intervals in accordance with client specifications
• Follows established corporate and department policies and procedures.
• Meets deadlines, demonstrates adaptability and detail orientation, shows work commitment, and manages stress
• Prioritizes work, focuses effectively
• Seeks and accepts feedback 
• Drives results
• Cross-trains.
• Questions effectively
• Provides specific, timely feedback
• Consistently demonstrates the Key Values of Teamwork, Respect, Accountability, Integrity, and Leadership. Technically savvy
• Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

EQUIPMENT USED/PHYSICAL REQUIREMENTS

PC - Phone - General office equipment - mail carts - tubs

TRAINING REQUIRED

Lockbox training via My Learning Center. RemitTrac. On the job training as necessary.

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process.  If a reasonable accommodation is needed, please see below on how to submit a request.

COMPENSATION AND BENEFITS

Equal Pay Posting Language

This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/17/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, g