Field Reimbursement Operations Senior Manager

Career Category

Sales & Marketing Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Field Reimbursement Operations Senior Manager

What you will do

Let’s do this. Let’s change the world. In this vital role you will as the Field Reimbursement Operations Senior Manager you will report directly to the National Field Reimbursement Director. You will frequently interact with numerous Directors/Executive Directors within Patient Access & Reimbursement, as well as critical cross-functional partners in operations, capabilities, marketing, legal and compliance. Accordingly, you must be able to communicate well with others, lead and manage projects effectively, and motivate and coordinate our team to achieve outcomes in a complicated business.

This is a challenging and rewarding role. This position will require you to demonstrate key leadership traits to not only elevate our strategic initiatives, but also support the development, coordination and implementation of Field Reimbursement Manager (FRM) programs in support of our Bone Franchise. This includes FRM strategy development and implementation, FRM day-to-day KPI oversight and performance dashboard capabilities, quarterly business review planning and execution and overall responsibility for executive communication on FRM performance.

• Partner with brand & field sales to develop and help execute strategies/priorities for the FRM team in support of the brand strategy.
• Lead the sharing of insights (working with other FRM teams as appropriate) across Patient Access & Reimbursement to ensure effective FRM management and execution.
• Lead and support cross-functional organizational FRM LT meetings and facilitate cross-functional alignment and problem-solving on key business issues and opportunities.
• Serve as a trusted partner to the National Field Reimbursement Director, supporting communication planning/efficiency and strategic planning of FRM Bone team.
• Oversee our day-to-day operational needs to maximize FRM productivity and performance.
• Support QBRs and monthly call center LT meetings via the development of agendas, capturing minutes, and action items.
• Drive data insights and analytics to monitor performance, KPIs, optimize reimbursement strategies, and ensure evidence-based decision making.
• Continuously evaluate and enhance operational processes to improve efficiency, compliance, and scalability.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Master’s degree and 5 years of relevant professional experience

OR

Bachelor’s degree and 8 years of relevant professional experience

OR

Associate’s degree and 10 years of relevant professional experience

Preferred Qualifications:

• FRM experience and/or experience with patient support operations, field sales or home office leadership experience
• Strong planning, data leadership, administration and project management skills
• Thorough understanding of patient support programs
• Well organized, ability to successfully handle multiple projects at once
• Experience critically evaluating processes and establishing creative solutions
• Excellent communication skills, including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills
• Strong project management skills, lead and manage projects from concept to completion in a matrix and, at times, ambiguous environment
• Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail-oriented environment
• Experience working with key