Surveillance Officer - Level 1 (Full Time; Varied) $17/hr

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                        Surveillance Officer-Level 1

DEPARTMENT:                             Surveillance

GRADE/FLSA STATUS:               H11 – Non Exempt

BADGE TYPE/COLOR:               Key—Blue

REPORTS TO:                               Surveillance Shift Supervisor, DR Surveillance Officer

SUPERVISES:                                NA

JOB SUMMARY:

Responsible for monitoring the casino’s physical interior and exterior areas via surveillance cameras and other hidden devices as well as all Casino gaming and money-handling activities with the purpose of protecting company assets.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—LEVEL 1:

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
• Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment
• Operate a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs
• Operate surveillance equipment utilized in monitoring casino gaming, money handling activities, internal and external which includes but, is not limited to monitors, switchers, digital recording, computers, and keyboards,  touchpads and 2-way radios
• Perform periodic checks on equipment reporting any malfunctions
• Observe, and document unusual or suspicious activities occurring at the hotel and casino property, including cheating at play, or suspicious financial transactions to protect guests, employees and property
• Responsible for multi-tasking between telephone calls and radio communications traffic, collecting information and logging pertinent information utilizing surveillance software in a fast-paced environment
• Utilize the computer programs for facial recognition Table Games Management System, Black Jack Survey Voice, Econnect, Visual Casino to track and identify potential threats to property assets
• Report and offer solution to any area of vulnerability to potential loss to the casino internally or externally
• Report any circumstances that may pose a conflict of interest or hamper the credibility of any department or employee
• Report Internal Control Procedure violations as mandated by ICP’s
• Report all violations and suspicious behaviors to supervisors, verbally or in writing
• Safeguard all confidential information by maintaining department confidentiality
• Proactive with incidents and issues ensuring resolution with employees
• Adhere to regulatory departmental and company policies/procedures  in an ethical manner

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES—LEVEL 2:

• Responsible for the training and development of Surveillance Officers by providing in-house and remedial training and input to Surveillance Supervision
•     Coordinate with the Surveillance Supervisors and Manager to record the questionable activity for review and possible use as evidence in court   
•     Respond to surveillance supervision, management, and regulatory requests
•     Assist surveillance personnel in determining whether a situation warrants further observation or to notify other parties
•     Observe individuals' activities to gather information or compile evidence
•     Conduct extensive investigations and compiling video for various local, state and federal law enforcement agencies
•     Work closely with Risk Management, Department of Public Safety, Casino Management and outs