Cleary Wholesale Inside Sales

To assist customers in order to obtain profitable sales of windows, doors, moldings, stairs and related products for the Company.

Essential Functions and Responsibilities

• Assist customers with quoting, pricing, writing up, coding and follow up of orders to make sales to new and established customers using order forms, promotional material, takeoffs and price catalogs.
• Act as a liaison for sales and service between customers and the company regarding pricing, quality, scheduling and shipping using effective communication skills.
• Negotiate with customers in order to obtain sales.  Process orders for customers using order forms and effective sales techniques that leaves customer with a strong sense of satisfaction.
• Attend seminars and meetings to improve skills in the area of sales, products and the company mission using techniques such as interviewing and role playing effectively.
• Answer and transfer all incoming calls using effective telephone and communication skills.
• Process customer invoices
• Process pick-up/returns for customer credits
• Assist with other functions as assigned using skills acquired to complete the task at hand. I.e. Fax machine
• Daily, time should be spent on any office function that needs completion when time permits.
• Also involved with purchasing, Masonite – specials (displays/catalog).

Company Mission and Continuous Improvement

• Mission Statement – lives up to the company mission, values and strategic goals. “Provides exceptional products and services to every customer, every time.
• Always promote a positive image of our company and our employees.
• Continuous Improvement- gets involved on teams or individually to make and implement suggestions.  Uses reliable methods to improve the efficiency of his/ her job method or the department to make small improvements to our business every day.
• Maintain work areas to 5s standards (Sort, Set, Shine, Standardize, Sustain & Safety)

Required Education and Experience

• High School Diploma or Associates degree or equivalent years of business experience.
• 2-5 years of industry related millwork experience
• Ability to read blue prints, develop estimates, quotes.
• Knowledge of sales margins, mark ups.
• Exceptional communication, interpersonal and customer service skills.
• Problem solving skills.
• Ability to multi task and set priorities.
• Computer knowledge of PC’s, ponderosa software

Physical Demands

• Must take and pass post-offer screening and drug test
• Sitting: at desk throughout the day (75%)
• Standing/Walking throughout the day (25%)
• Stooping/Reaching/Bending: minimal
• Lift/Grasp: with dominant hands and fingers to type, answer phone
• Carry/Grasp: with dominant hands minimal
• Push/Pull: with dominant hands minimal
• Vision: must see near and far sighted
• Hearing: must hear and speak

Work Environment

• Office space
• Climate controlled temperature
• Extended work day as needed