Lead Technical Support Specialist - Physical Security Systems

Leads and performs technician break/fix functions for security systems equipment (e.g., cameras, access control, alarms), preventative maintenance, and assists in management of new projects. Responsible for supporting security cameras, video management, access control, and intrusion detection systems. Provides instruction and advice for system users internally and externally. Analyzes hardware problems and issues related to the system software. Leads coordination efforts for new security systems projects to provide/develop scope of work and best practice. Responsibilities pertaining to equipment inventory and ensuring all sites have appropriate preventative maintenance and updates for optimal operations.  Travels routinely to multiple sites based on business needs.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED
• 5 years Technical experience with physical security systems.
• 2 years experience working with Lenel, Genetec, and Bosch systems.
• 2 years experience troubleshooting and performing preventative maintenance work with security cameras, access control readers, intrusion detection systems, and duress buttons.
• 1 year experience working through large projects, interfacing to the end users as well as Information Technology professionals, and the ability for troubleshooting Enterprise security systems.
• 1 year experience with Remote Desktop Connections, Quick Assist, MS Suite, Wireshark, TCP/IP and basic networking.

Preferred Qualifications:

• Bachelor’s Degree in Related field
• Certified Lenel Master Technician
• SQL
• Windows Server 2012, 2016 and 2019
• Lenel-OnGuard certification to include hardware/software
• Lenel Enterprise certification
• Lenel LNVR certification

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.