Sr. Manager - Revenue Operations

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. 

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyse all types of data. 

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

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Job Description 

Role 

Uniphore is seeking a data-driven, execution-oriented Senior Manager to join our Revenue Strategy, Programs, and Analytics team. This individual will serve as a key partner to GTM leadership across Sales, Marketing, and Customer Success, responsible for delivering strategic insights, leading cross-functional programs, and enabling data-informed decision-making to accelerate growth and efficiency. 

Reporting to the Vice President Revenue Strategy & Operations, this role is critical to help lead the Global field organization (Sales, SEs, Product, Marketing, Finance) through the evolution of GTM structure, productivity optimization, and operational processes. Primary responsibilities include executing operational cadence (e.g., forecasting, pipeline management), overseeing commercial processes including order form creating, and support quote to order processes. Initiatives include ensuring a healthy business operating cadence, revenue systems & process standardization, revenue forecasting & managing Deal Desk initiatives. You will work cross functionally with Sales, Finance, Marketing, Product and Delivery stakeholders in all regions to streamline our Lead-To-Order process. 

Your Priorities will include – 

Deal Desk & Order Management: 

• Be a leader in evolving the Deal Desk’s design and effectiveness to provide deal acceleration and standardization. 

• Act as a point of contact in all aspects of the Quoting-to-Booking process including questions relative to quotes, order status, deal registration, process adherence, etc. 

• Ensure alignment & compliance