Strategic Partner Success Manager

Strategic Partner Success Manager - Strategic Accounts/Partners

Also known as Customer Success Manager, Customer Relationship Manager, Key Merchant Success Manager

viva.com is one of the most innovative and fastest growing payments acquiring technology companies in Europe and we are hiring a Strategic Partner Success Manager to help build our Key Customer implementation function to cover Belgium and Netherlands and manage the implementation / delivery of viva.com payments technology with some of our most important customers.

Why should I apply?

• Apply your knowledge to help build the Key Merchant Success function.
• High growth opportunity to further boost your career with potential to lead a team on a regional basis.
• Your successes, hard work and achievements will be recognized and rewarded.

Why viva.com

viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com | Terminal app and Smart Checkout payment gateway, viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.

Learn more at viva.com

About the role:

As a Customer Success Manager/Customer Relationship Manager/ Strategic Partner Success Manager you will:

• Responsible for customer success on key big client opportunities for the successful delivery of desired scope and ongoing expansion of the relationship.
• Manage closely key merchant relationships and consult/advice merchants with the aim of delivering a complete required solution that will cover end to end customer demands (including integrations, automated reporting / reconciliation, and other tailor-made solutions).
• Support on the successful win of key big merchants and identify cross product selling expansion throughout the relationship.
• Gather business requirements and inform merchants about the desired solutions/integrations to be implemented based on available viva.com functionalities.

Requirements

What we look for in a Customer Success Manager/Customer Relationship Manager/ Strategic Partner Success Manager:

• Degree in Management Information Systems or a combination of Business with IT related field
• Be able to identify customer technical and commercial requirements to craft solutions
• Be a confident negotiator to achieve win-win commercial agreements and close sales
• Hold a strong interest in technology, with the desire to become a payments subject matter expert
• Customer focus with proven soft skills in dealing with clients’ Management & Payments stakeholders
• Minimum 5-7 years of relevant proven experience, ideally within the Payments & Fintech Industry
• Strong communication skills able to write and speak (French, Dutch or Felmish) plus English to a high standard.

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Benefits

• Career development opportunities
• Attractive salary + bonus scheme
• Meal and eco vouchers
• Health insurance
• Employee Assistance Program (24/7)
• Gym Facility