Sr. Director, Customer Development, Healthcare

Relocation Assistance Offered Within Country
Job Number #175005 - New York, New York, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

HEALTHCARE - Senior Director, Customer Development, Healthcare

The Experience:

As the Senior Director - Healthcare (Sales team), you will be the strategic architect of our partnerships with CVS, Walgreens, and our network of Healthcare distributors and redistributors, which represent some of Colgate-Palmolive’s most critical retail partnerships. You will lead our team to drive sustainable growth, optimize category performance, and deepen our relationships with merchant leadership across these key accounts. You will be responsible for the total P&L across our iconic brands within the Healthcare ecosystem. This role requires a visionary leader who understands the nuances of CVS and Walgreens go-to-market strategies, retail media solutions, and complex distributor operations, along with having an Omnichannel mindset to drive success on their respective digital platforms. Our ideal candidate is an experienced and versatile business leader who has a proven track record of high performance, thinks big, and operates at depth. In addition, this leader has experience managing diverse teams in a highly dynamic business environment.

Key Responsibilities

1. Strategic Leadership & Partnership

• Joint Value Creation: Lead the development and execution of multi-year profitable growth plans (JBPs) that align Colgate-Palmolive's corporate goals with the strategic priorities and value propositions of CVS, Walgreens, and our distribution partners.

• Executive Presence: Serve as the primary face of Colgate-Palmolive to the leadership at CVS, Walgreens, and our distributors, deepening relationships, fostering trust, and driving high-level advocacy.

• Category Influence: Position our brands as category thought leaders by leveraging data-driven insights to influence assortment and shelf strategies across the healthcare channel.

2. Team Management & Culture

• Office Leadership: Oversee the Healthcare team, fostering a high-performance culture that attracts and retains top-tier CPG talent.

• Cross-Functional Synergy: Lead a multi-disciplinary team across Sales, Category Management, Supply Chain, OMNI shopper, and Finance, as well as, agency management to ensure seamless execution.

• Mentorship: Coach and develop Account Managers and National Account Executives for future leadership roles.

3. Financial & Operational Excellence

• P&L Ownership: Manage the full Healthcare P&L (CVS, Walgreens, and Distributors), including gross/net sales, trade spend, and profitability margins.

• Omnichannel Integration: Collaborate with digital teams to ensure "best-in-class" presence on CVS.com and Walgreens.com, and maximize ROI on retail media investments.

• Forecast Accuracy: Partner with Demand Planning to ensure high in-stock levels across all retailers and redistributors, particularly during peak seasonal windows and promotional periods.

Responsibilities

• Able to lead and influence across multiple levels of the organization and effectively lead, collaborate, communicate and influence in a matrix environment. You take the lead by influencing the agenda through collaboration, negotiation and thought leadership.

• Find creative opportunities to grow and improve the business across the board. Your ability to adapt and adjust the strategy, willingness to take risks, and