Massage Therapist
SH Hotels & ResortsAbout the role
Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It’s about changing the world – little by little. We’re the world’s first mission-driven hotel company and we’ve got some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES:
The Massage Therapist is responsible for delivering exceptional massage and body treatments in a safe, professional, and personalized manner. This role focuses on creating a restorative, luxury spa experience by assessing individual guest needs, executing treatments with skill and care, and maintaining the highest standards of service, cleanliness, and confidentiality. The Massage Therapist serves as an ambassador of the spa and brand, ensuring every guest interaction reflects warmth, expertise, and attention to detail.
GENERAL DUTIES:
Perform massage and body treatments according to established treatment protocols and guest preferences
Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience
Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment
Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines
Explain treatment services, techniques, and benefits clearly and professionally
Educate guests on recommended home-care products and spa services; actively support retail sales initiatives
Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information
Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment
Maintain a clean, organized, and serene treatment environment and shared spa facilities
Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives
Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries
Conduct spa facility tours for guests as requested
Report any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadership
Arrive for scheduled shifts on time, prepared, and in professional presentation
Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods
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