Sr. Field Engineer

Latitude is currently seeking a Sr. Field Engineer who will be focused on a fast-paced high-volume production and engineering department and staff. The Sr. Field Engineer is also responsible for meeting project commitments (both financial and non-financial) and the overall service of external customers. Responsibilities include but are not limited to strategic or operational planning within the field engineering departments, monitoring the performance of active projects, financial analysis to include job cost monitoring and reporting, staff training, adherence to standard operating practice and processes. Roles & Responsibilities:Troubleshoot issues, make recommendations, and ensure problem resolution in conjunction with the assigned team.Communicate complex technical issues and respond to detailed inquiries about resolving these issues.Handle and protect confidential information, using discretion and judgment based on company policies.Provide technical support to the sales team in a comprehensive, timely manner.Interface with clients and job sites to document customer requirements and conditions.Provide and document customer design based on client requirements and job site conditions.Work directly with clients, architects, consultants, and staff throughout the design development and delivery process with support from the Supervisor.Develop Statements of Work for each job based on system design and customer requirements.Create system design drawings, including audiovisual system diagrams, specifications, and operational capability narratives.Develop accurate job cost estimates.Provide technical responses to customer RFPs/RFQs/RFIs.Maintain complete and accurate project documentation and records.Communicate effectively with internal staff, client representatives, cooperative trades, and subcontractors.Coordinate and manage multiple system design projects.Ensure successful completion of assignments on time and within budget.Develop and conform to company technical standards and practices.Correctly interpret technical specifications, schematic drawings, and architectural diagrams.Create Scope of Work documents reflecting solution descriptions, capabilities, and limitations.Present technical solutions to executive-level audiences at partner and client organizations.Participate in transition activities to transfer information from pre-sales to implementation teams.Create and test plans for solutions in both York-VCA and customer labs, emulating live environments.Analyze customer networks to discern visual communications requirements.Provide support for ad hoc and one-of-a-kind projects.Research technical issues involving network and visual communications equipment.Collaborate with manufacturers and vendors on current and future technologies to select applicable products for clients.Perform other duties as assigned.Skills & Abilities: Discretion in handling confidential information.Effective troubleshooting and problem-solving skills.Strong communication skills for addressing complex technical issues.Ability to develop system design drawings and cost estimates.Proficiency in technical documentation and project management.Effective coordination and time management across multiple projects.Knowledge of company policies, procedures, and technical standards.Proficiency in creating Scope of Work documents and technical presentations.Experience in pre-sales and implementation transitions.Proficiency in testing environments and network analysis.Strong understanding of audiovisual, videoconferencing, and IT products.Knowledge of video and audio-conferencing service standards.Familiarity with AutoCAD, Visio, or similar diagrammatic software tools.Proficient in the use of computers and MS Office Suite (Outlook, Project, Excel, Word).Knowledge of video network infrastructure commissioning and support.Polycom/Tandberg/Cisco certification desirable (TCE/CVE).InfoComm CTS certification (Advanced CTS-D desirable).Willingness to pursue additional training related to job performance.High levels of professionalism and integrityHigh ability to work with peersExceptional customer service skillsExceptional written, verbal, and interpersonal skillsAlways maintain a professional attitude and appearanceEducation & Experience:A degree in a related f