IT Sales Specialist

POSITION:                   IT Sales Specialist

DEPARTMENT:            IT        

REPORTS TO:              IT Manager

FLSA STATUS:              Hourly / Non-Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The IT Sales Specialist serves as the main point of contact for clients needing internet and networking services for events. This role combines sales and customer service with technical knowledge, helping clients understand and choose the right connectivity solutions. Acting as a liaison between clients, exhibitors, and internal teams, the specialist ensures smooth coordination and delivery of services like hardline internet, WiFi, and streaming.

ESSENTIAL DUTES AND RESPONSIBILITIES QUALIFICATIONS

• Act as the initial point of contact for IT-related sales calls and service inquiries for events and exhibitions.
• Consult with clients to assess internet and networking needs and recommend appropriate service packages and equipment (e.g., hardline, or wireless internet, streaming, large file transfers, real-time applications).
• Provide accurate service quotes and explain technical information clearly to non-technical clients.
• Serve as the primary liaison between event organizers, exhibitors, internal technical teams, and event staff to ensure seamless coordination and delivery of IT services.
• Coordinate with internal IT staff to manage the installation, testing, and support of IT services before and during events.
• Provide on-site client support during event load-in, operation, and tear-down, assisting with troubleshooting and escalating issues as needed.
• Maintain accurate records of service orders, installations, and client communications, ensuring timely processing through internal systems.

• Follow up with clients after events to answer questions, gather feedback, and ensure satisfaction.
• Collaborate with the IT Manager to track and report on monthly sales metrics, service performance, and client evaluations.
• Support efforts to enhance customer satisfaction and retention through consistent, responsive service and communication.

• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• Associate Degree in Information Technology, Business, or a related field; or High School diploma or GED with IT related certifications.
• 1–3 years of experience in sales coordination, technology services, IT help desk or support role.

• Experience in convention centers, hotels, or similar settings is a plus.

SKILLS AND ABILITIES

• CompTIA A+, Network+, Security+ or MCSE certifications, preferred.
• 2+ years in IT sales support, technical customer service, or a related role.
• Basic knowledge of internet services (Ethernet, WiFi, streaming), network hardware, and troubleshooting.
• Familiarity with Office 365 and common devices (desktop, laptop, tablet, mobile).
• Strong communication, customer service, and problem-solving skills.
• Highly organized, detail-oriented, and able to manage multiple tasks and deadlines.
• Team-oriented with a flexible, professional, and self-motivated approach.
• Comfortable working under pressure in a fast-paced, client-f