Customer Administration Manager
Teledyne TechnologiesAbout the role
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
The Customer Administration Manager leads our Order Management and Customer Administration function, ensuring accurate, timely, and compliant order execution across production, spares, and aftermarket business. This team supports the Global Sales team, improving customer responsiveness, and enabling consistent CRM discipline. This is a hands‑on leadership role that partners closely with Sales, Contracts, Pricing, Program Management, Customer Support, Manufacturing, and Supply Chain to ensure successful execution from order intake through fulfillment and customer satisfaction.
Order Management & Compliance Excellence
Lead end‑to‑end order administration across applicable systems (e.g., ERP, CRM, quoting tools), ensuring orders are accurate, complete, and processed on time.
Review and approve orders to ensure alignment with pricing approvals, corporate policies, export control requirements (as applicable), and documentation standards.
Maintain governance controls related to required fields, approvals, attachments, and audit readiness.
Apply contract requirements that impact order entry, bookings, and downstream execution across different business scenarios.
Identify and implement process improvements to increase efficiency, throughput, and quality.
Contracts & Commercial Coordination
Partner with Contracts to ensure agreements supporting bookings and orders are complete, approved, and properly referenced.
Coordinate with Pricing and Contracts on order exceptions, changes, and non‑standard commercial terms, ensuring timely resolution and clear documentation.
Execution & Delivery Alignment
Collaborate closely with Manufacturing and Supply Chain to align delivery schedules and ship dates prior to order entry and throughout execution.
Identify potential risks to delivery commitments and coordinate resolution through appropriate escalation paths.
Customer & Sales Support
Ensure professional, timely customer communications related to order status, documentation, schedule alignment, and order changes.
Maintain visibility into execution risks and customer satisfaction drivers, coordinating internally to protect customer outcomes.
Serve as a reliable operational partner to the global sales teams through consistent follow‑through and high‑quality execution.
Process Excellence & Continuous Improvement
Maintain and improve order management SOPs, training materials to
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