Manager, Client Service

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Job Details

Job Title: Manager, Client Service, Media 

Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk 

About the team: 

Our media effectiveness client service team are experts in understanding the changing media landscape. They help organizations optimize their media campaigns, identify target audiences, and measure the impact of their marketing efforts. With a focus on cutting edge technologies, audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment. 
 

About the role 

We are seeking a strategic, client-focused, and detail-oriented Manager to join our Client Service team in the Media Solutions group.  This role is key to managing client relationships, overseeing the execution of media campaign research, and ensuring the delivery of exceptional service and high-quality insights. You will serve as a primary point of contact for key clients, collaborating closely with internal teams to drive media strategy, performance, and innovation. 

Primary Responsibilities: 

• Responsible for the execution of Media Solution projects while supporting higher complexity projects and/or advising team members on completion of tasks  

• Optimize efficiency of delivery without sacrifice of quality.  

• Builds an understanding of our Media capabilities, solutions, and analytic methods; working to build Brand expertise.  

• Utilize various tools and partners to complete studies from start to finish. 

• Day to day tasks may include study setup, survey design, data analysis, report writing and presentation of results for med-high complexity projects. 

• Owns and manages project timelines and quality, collaborating with client teams and across departments. 

• Leads meetings to scope and kick off new projects as well as to present data results to our clients and