Logistics Support Lead

The Logistics Support Team Lead plays a critical role in ensuring the successful execution of last-mile delivery operations while providing day-to-day leadership to a team of Logistics Support Specialists. This role exists to support delivery excellence by proactively monitoring deliveries, resolving exceptions, and ensuring strong communication between shippers, couriers, and end customers.

The ideal candidate is an experienced Logistics Support Specialist who demonstrates strong decision-making, multitasking, and people leadership skills. As a Team Lead, this role supports operational efficiency, customer satisfaction, and continuous process improvement while serving as a mentor and escalation point within the Logistics Support team.

Responsibilities

• Coach, train, and mentor Logistics Support Specialists to ensure consistent performance and adherence to procedures
• Monitor the full delivery lifecycle from courier acceptance through proof of delivery
• Track deliveries, troubleshoot issues, and resolve problems in real time
• Communicate proactively with customers, shippers, and delivery partners regarding delivery status and exceptions
• Coordinate with delivery partners to ensure cost-effective execution while meeting customer SLAs
• Escalate issues in a timely manner to minimize customer impact
• Assist with optimizing delivery scheduling procedures for clients
• Complete order data entry and dispatch activities as needed
• Recognize, prioritize, and manage tasks based on urgency and business impact
• Execute multiple tasks simultaneously in a fast-paced environment
• Support weekend operations as required

Qualifications

• Ability to work 8-hour shifts between 7:00 AM and 10:00 PM, Monday through Friday, with some weekends required
• Strong multitasking and prioritization skills
• Quick and effective decision-making abilities
• Proficiency with web-based computer applications
• Strong written and verbal communication skills
• Demonstrated ability to work effectively in a team environment
• Strong interpersonal and people skills
• Bi-lingual a plus but not mandatory.

Preferred Qualifications

• Prior experience mentoring or leading peers in an operations or logistics environment
• Experience working in a fast environment.

Compensation
This role falls under Hourly Comp Band 2, with an hourly base compensation rate expected to be between $25 and $30 per hour, depending on experience and qualifications.

Work Location
This position is based at OneRail’s headquarters in Orlando, FL (ZIP 32819). On-site presence will be required.

About OneRail

OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.

OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.