Senior Manager, Analytics (Service Events & Insights)

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.
 

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other.  We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities.  We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live.  Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

The Global Service organization within our Product Support & Logistics Division (PSLD) provides world-class support to Cat® dealers across the globe. As the Senior Manager, Analytics (Service Events & Insights), you will accelerate transformational initiatives across Global Service and the enterprise, normalizing and enhancing fluid analysis, inspection, service response, Cat Interact and dealer Work Order data within the Service Events Domain to deliver quality insights by:

• Working with distribution, digital and industry partners to define, standardize and improve dealer Work Order data quality
• Leveraging machine learning and Artificial Intelligence (AI) to interpolate labor trends, parts replacement percentages, maintenance and repair data to enhance dealer resource planning
• Refining and governing the use of the Service Maintenance Control System (SMCS) to standardize authoring and optimize execution of dealer service events

Additional Information:

• Location:  Peoria, IL (United States)
• Required Travel: Up to 25% (Domestic + International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Employ strategic leadership to an experienced team of experts accountable for definition, development and governance of global dealer service data.

• Oversee the creation, enhancement and stewardship of all elements of the Service Events Domain. 

• Sponsor and champion delivery of organizational projects & goals directly aligned with the business needs of Industry Partners, Distribution teams and dealers.

• Provide day-to-day guidance and coaching to technical and administrative staff.

What You Will Have (Basic Requirements):

• Education Requirement: 4-year college degree in Business, Data Science, Engineering or related field.

• Business Statistics: Knowledge of the statistical tools, processes, and practices to describe business results in measurable scales; ability to use statistical tools and processes to assist in making business decisions.

• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Innovation: Knowledge of the value of innovation; ability to create and develop new ideas for answers to work-related problems that improve the performance of the organization.

• Design Thinking: Knowledge of concepts, principles, and processe